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What You Need to Know About Changing Your Business Address

Last Updated: February 15, 2024

When you change your business address in real life, what do you do? You probably start by submitting an address change to the post office. Then, you update any accounts you have with banks, credit card companies, insurance agencies, and so on. You also have to go down the list and notify all of your vendors, marketers, and important contacts. In a nutshell, it’s a big pain.
Unfortunately, that’s not all. It’s crucial that you also remember to update all of your business’s online listings. And we’re not just talking about on Google. Every reference to your business’s address on the web (commonly called a “citation”) must be updated—otherwise, your search rankings could take a serious hit.
We’re not being melodramatic. In this post, we’ll discuss:

  • Why it’s so critical to update all of your listings with your new address.
  • What goes into the process of changing an address online.
  • How a marketing specialist can come in the clutch to help.

Let’s jump in!

An Accurate Business Address Is Vital 

Did you know one of the biggest influences on your rankings comes from the accuracy of your online information? Here’s how we explained it in a previous post about controlling your online presence:

Google and other search engines want to present the best possible information to their users, so they gather data from around the web to verify what’s on your company’s listing. And when Google sees conflicting details about your company coming from different sources, it flags your listing for having the wrong information: Google won’t want to display your business as a search result if there’s a chance it’s not a legitimate company. This results in poor rankings and, sometimes, suspended listings.

So if you update your business address on your Google listing while leaving up the old address on other listings, your local search rankings will suffer tremendously. When your business address changes, it needs to change identically across the board.

How to Update Your Business Address Online

Here’s where things get tricky.
You may have no problem thinking of places where your business is listed online. Google Maps, Bing Local, Yelp, Facebook, Manta, Better Business Bureau (BBB), and Angie’s List probably come to mind right away. However, these directories are only the tip of the iceberg.
You see, some online directories in the darkest corners of the Internet populate their listings by crawling the web for business information. You won’t be aware of them because you never created a listing there yourself, but they exist all the same. And they need to be updated, too.
What does this mean? Essentially, you have to spend hours searching the web for your business name and contact information in order to find every last place that mentions you. Then, you have to figure out how to update those listings, since you never created them in the first place. Sometimes, it’s as simple as claiming them on the spot. Other times, though, the process can present multiple hoops to jump through.
For instance, the BBB is notoriously difficult to work with in this context. It can take three to four weeks to update your information on their site because they want to get you to pay for accreditation (which comes with expedited processing, of course). Updating a Yelp listing may also be complicated if you don’t own your listing. At the end of the day, a lot of variables affect how smoothly and efficiently the update process goes.

Updating Your Business Address May Require a Specialist

If that all sounds like a lot of work… it is. We won’t sugarcoat it.
However, that doesn’t mean you have to spend all of your time and energy doing it. Internet marketing specialists like the ones at Prospect Genius are a great resource to lean on for these types of projects.
Our specialists do this every day. It’s their job. That means they know the most efficient, streamlined process for finding and updating every last one of your listings. Moreover, they’re familiar with the best ways to deal with the BBB, Yelp, and other difficult directories so they can update those listings as quickly as possible. They even know the most important listings for your industry that need to be double- and triple-checked before moving on.
Check out our WebFax® and CleanSlate™ programs for more details on how we can help keep your web presence neat, tidy, and working for you!

Consistency Is Key

When your business address changes, you need to update the entirety of your online presence. It’s not an easy job by any means, but it’s absolutely necessary if you want to maintain your local search rankings. Now that you have a better idea of how to handle your new business address, you can move forward without hurting your web presence!

How to Get More Customer Reviews Just by Asking for Them

Last Updated: February 15, 2024

Your business can’t have an effective online presence if it doesn’t have any customer reviews.
Why? Because when people are hiring a new business, they want to be sure they’re making the right choice. Reading about other people’s experiences helps them decide which business will best align with their needs. They’ll be able to see which companies are pleasant to work with, which ones are punctual, which ones deliver good results, and so on.
In fact, a 2016 Local Consumer Review Survey by BrightLocal reports 84% of consumers trust online reviews as much as recommendations from friends! And 74% say positive reviews make them trust a business more.
It’s one thing for your business to appear prominently all over Google Maps and local search results. It’s another thing for your business to actually grab customers’ attention and get them to hire you. Customer reviews help close this gap.
In short, if you want your business to stand out and appeal to local consumers—essentially making all of your online marketing efforts worthwhile—then you need to get more customer reviews for them to read.
The best way to get more customer reviews? Just ask for them! Keep reading to discover how.

How to Get More Customer Reviews Just by Asking for Them

 

Ask and You Shall Receive

Did you know? According to BrightLocal’s 2016 survey, 7 out of 10 people will leave a review for a business if they’re asked to. This is a super promising sign that you’ll be able to get the customer reviews you need, as long as you’re proactive.
When trying to get more customer reviews, keep these three tips in mind:

  • Ask customers directly.
  • Make leaving a review foolproof.
  • Act quickly before customers forget.

There are a lot of specific tactics you can use to ensure better responses from your past customers. Read “Make Your Presence Known: Get More Customer Reviews Online” for further suggestions!

How to Get More Customer Reviews in Five Easy Steps

  1. First, identify your best customers—the ones who loyally come back to you, and the ones who you’re confident will give you a good review. These people are more likely to help you out.
  2. Next, contact these select customers by phone or e-mail and ask them directly if they would please take a few minutes to leave you a review online. Tell them your preferred platforms. Google Maps, Facebook, and Yelp are best. This should give you an initial boost in your number of customer reviews.
  3. Then, develop a plan for future customers so you can start getting a continuous flow of reviews. Add an on-page feedback tool to your website (available through Prospect Genius). This way, customers can write a review in one place and the tool can disseminate the review to other platforms.
  4. In the future, ask customers at the very beginning of your service, before you’ve even started the job. Say, “If you’re happy with our work once we’re finished, please consider leaving us a review on Google.” This will plant the seed in their minds early on.
  5. Finally, remind customers again as soon as the job is complete. Attach links to follow-up e-mails, mention it in follow-up phone calls, and even add it to the bottom of your invoices. Customers are more likely to leave you a review while the experience is still fresh in their minds.

If this sounds like too much work on your end, you may want to look into a service like Customer Lobby. An automated service that follows up with previous customers on your behalf, Customer Lobby can do all the legwork for you. Prospect Genius refrains from officially endorsing specific products and services; however, we can say we’ve had good experiences using Customer Lobby ourselves.

Get More Customer Reviews Now!

As we’ve explained previously, having a large number of customer reviews can potentially save your business. Not only is it good for your online reputation, but it’s also helpful for improving your local search performance.
So if you’ve already invested in any type of online advertising, it only makes sense to strengthen it and give it the best chance possible to succeed. By following our advice, you’ll be able to get more customer reviews online and increase your business’s appeal.
If you have any questions or need a little guidance, don’t hesitate to reach out to us!

How to Keep the Holidays From Ruining Your Online Marketing

Last Updated: February 15, 2024

It’s no secret that most of us stretch our budgets a little thin over the holiday season. With parties to host and gifts to buy, money disappears quickly. And for many small business owners, the slightly blurred line between personal and business finances means the holidays can impact some of your company’s operations—like online marketing.
If you’re feeling the squeeze of the holidays on your small business’s budget, it’s fine to tighten your belt—but don’t let it affect your online marketing. Canceling your marketing campaign temporarily or skipping a payment may reduce your expenses in the short term, but did you know there can be seriously negative consequences? The fallout will outlast the holiday season and your savings may turn into losses.
How can that be? Keep reading to find out.

Canceling Your Campaign Sets You Back for Months

Canceling an SEO-based campaign, even just for a month, can jeopardize your future profits. To explain how, we’ll use the way Prospect Genius works as an example.
When a client cancels their campaign with us, it’s our policy to immediately take down their website, pull down their listings, and halt all lead generation services. (Most advertisers have a similar cancellation policy.) Your business will stop receiving traffic and leads right away. So canceling your campaign for the holidays will likely cause you to stop getting new customers for at least a month, or however long it takes for you to restart your campaign.
There’s more. Now, whenever you decide to restart your online marketing, you’ll have to wait another few months for your web presence to ramp up again. Why? Because SEO is not something you can drop and pick up where you left off. As soon as you stop SEO, everything goes back to zero.
As Prospect Genius clients may recall, there’s typically a 90-day buildup period after you start a new campaign. This ramp-up window is unavoidable, regardless of how many times you’ve started and stopped your online marketing. So after all is said and done, you lose several months of business even though you only canceled for one month.

Skipping a Payment Is Hard to Bounce Back From

Another thing that some business owners do is let their marketing payments slide for a month. They think it’s the harmless alternative to canceling entirely. While it’s true that making a late payment is better than canceling, it’s far from harmless. For example, when you miss a payment with Prospect Genius, your account is partially disabled until payment is received, causing a dramatic decrease in leads received.
But the real kicker comes later: After delaying one payment, most business owners find it difficult to get back on track with their monthly billing cycle. This is because they now only have a couple of weeks, instead of a full month, to save up for the next payment. Often, this begins an unfortunate pattern of falling behind that’s difficult to stop.

What Can You Do?

We aren’t trying to scare you. We understand there are peaks and valleys in every fiscal year and that the holidays can be especially trying. If money is tight, here are some things you can do that won’t hurt you in the long run:

  • If you’re doing AdWords or any other PPC campaign, pause it. While you can’t turn SEO off and on again easily, PPC can be started and stopped with ease.
  • Budget wisely. Plan out all of your income and expenses for the month to see how much money you’ll realistically have for gifts, decorations, food, and, yes, marketing costs.
  • Pay in advance. If you think there’s a chance you’ll overspend on holiday goods and not have enough money at the end of the month to pay your bill, be safe and pay your bill ahead of time—before your money runs out.

Remember: You’ve invested a lot in your online marketing. Don’t let your web presence come crashing down by canceling your campaign or not paying your bills. You might save a monthly payment, but it will cost you much more down the road.
Questions or concerns? Please don’t hesitate to reach out for help.

5 Ways You Waste Money on a New Online Marketing Team

Last Updated: November 17, 2016

Your goal for online marketing should be to get more money out of it than you put into it. Simple, right? Unfortunately, it doesn’t always work out this way.
See, you typically want to limit upfront expenses on your new online marketing so you can ensure you get a profitable return. However, when starting a new online marketing program, some business owners make mistakes early on that cause them to waste money instead of saving it.
In this post, we’ll highlight some of the most common ways business owners waste their money when starting a new online marketing campaign. Plus, we offer suggestions on how to avoid them.

1. Not Communicating With Your Former Marketer Before Leaving Their Program

It’s not uncommon for business owners to decide they want to switch gears and take their online marketing in a new direction. However, sometimes business owners make the mistake of not communicating this desire with their current marketer. Seeking to avoid potential conflict or discomfort, they suddenly quit their program and sign up with a brand-new marketer without any notice.
In many cases, though, the old marketer could have accommodated that new direction—or, at the very least, made the transition to a new marketer much less damaging to the client’s web traffic and rankings. If you talk to your marketer about your goals, chances are, they’ll have a satisfactory solution for you. Then, you can continue to work with them without any added risks. Alternatively, they can help you set up for a new marketer.
However, if you suddenly jump ship without talking to them, you’ll have to pay to start a new campaign with a new marketer all over again. You may also leave without getting all the information you need, including access to your business listings. It would be like switching to a new dentist without getting all your X-rays and medical history from your previous one. If you did this, your new dentist would have to spend the entirety of your first appointment taking X-rays and interviewing you about your medical history all over again. This eats up valuable time and increases your bill.
In other words, it’s better to just admit to your old marketer that you need a change. Even if they can’t give you what you need, they can at least ensure you hit the ground running with your new online marketing campaign.

2. Not Planning an Exit Strategy From Your Former Marketing Team

If you’re transitioning from one marketer to the next, you need to have a solid plan in place. You need to know exactly when you’re going to quit your former program so you can establish your new campaign as effectively as possible.
If there’s too much of a time-lag between when you end your previous program and when you begin your new one, your web presence will fall off substantially. On the other hand, if your programs overlap too much, there’s a real risk of conflict between your marketers and resulting Google penalties. Conflict and penalties can do even more damage to your web presence.
These dips in web presence will cost you jobs, and therefore money. Instead, you want to set everything up so one campaign transitions seamlessly into the next.

3. Not Cleaning Up Your Company’s Online Trail

A new marketing campaign means a new website. A new website may mean a new URL, phone number, address, etc. If you don’t correct outdated information or redirect old URLs once your new campaign begins, then your campaign is going to suffer. As a result, you’ll flush a lot of money down the drain on a campaign that’s flailing from the get-go.
If you don’t know how to clean up or redirect old links, ask your new marketer. They’ll be happy to do it for you, as it will ultimately make their job a lot easier and set you up for success.

4. Not Knowing What You Want Your Website to Look Like

If you aren’t clear about your vision for your website, then how will your marketer be able to create the appearance you want?
You don’t need to have every exact detail decided, but you should think about basic things like color schemes, photo subjects, and general layout themes. Take a look at some of your competitors’ websites to get an idea of what you like and dislike. Then, convey your general preferences to your marketer.
If you don’t give your marketer any guidance or direction, they’ll invest a lot of time on your site, but still come back to you with one you don’t like. Then, you’ll have to pay for multiple rounds of alterations while they try to guess what you want. These extra charges will add up quickly. You’re much better off taking some time and thinking about what you want before you get started.

5. Not Vetting a PPC Provider for Transparency

The amount you pay for Google AdWords or Bing Ads is largely dictated by your provider’s billing structure. If you don’t thoroughly vet whoever is handling your accounts, then you may get stuck with a provider who isn’t totally upfront about where your money is going.
If there’s no transparency, then your provider can charge you unspecified management fees, show you misleading metrics, and unilaterally decide how and when your ad money is spent. When a company keeps you in the dark about how your ad money is being handled, there’s a reason they don’t want you to know.
To gauge their level of transparency, ask your provider specifically about their management fees and how much input you can have in your ad schedule. If they dodge your questions, you have your answer.

Read more about how to handle PPC providers here: Four Ways Your PPC Services Could Be a Rip-Off

Start Off on the Right Foot.

Now that you know which behaviors lead to wasted money, you can more carefully navigate your new relationship with your marketer and get exactly what you want out of your program.
And, as always, feel free to use us as a resource if you have any questions or concerns moving forward. We look forward to helping you reach your new online marketing goals.

How to Create an Infographic Quickly and for Free

Last Updated: November 9, 2016

If you’re at all familiar with what it takes to increase your business’s visibility online, then you know two things:

  1. Informative content matters.
  2. High-quality images matter.

What if we told you there’s an easy way to make content and images work together for your benefit? Combining the value of an informational blog post and the instant appeal of a brightly colored image, we give you: the infographic.

What’s So Special About Infographics?

Infographics are images that contain short, simple, easy-to-digest pieces of information.  They help you provide valuable information to your audience while typically requiring less than a minute’s worth of reading. Grabbing attention and then delivering useful, actionable information? No wonder infographics are the perfect images for businesses to share on social media!
Luckily, infographics are relatively easy to create. You can take advantage of online tools that offer free templates so you don’t have to build them from scratch. This is particularly helpful for business owners without much spare time or many design skills.
In fact, to show you how easy it is for beginners, we had one of our writers create an infographic for this blog post. Keep reading to discover how she did it and how to create an infographic of your own.

How to Create an Infographic

1. Choose a Topic.

The subject of your infographic should be something you’re knowledgeable about, something relevant to your business, and, most importantly, something your audience wants to learn about. Ultimately, it must add value to their lives before they’ll want to share it with others.
Topics can be anything related to your business that will provide your audience with information they can actually use. They’re often tutorials, explanations, and presentations of data. Some examples:

  • How to change your furnace’s air filters
  • 10 things to know about tax deductions
  • What to expect during your first Swedish massage
  • 5 most popular car accessories
  • 3 reasons to floss your teeth every day

The possibilities are endless.

2. Keep It Brief. 

Remember, since this is a visual representation, all your text should be short, sweet, and to the point. Organize your ideas ahead of time into bullet points and short sentences so you can get all your ideas across succinctly.

3. Use a Striking Layout. 

Eye-catching design is what makes your infographic stand out. The idea of designing one from scratch may seem daunting if you’ve never done it before, but don’t worry: There are plenty of free templates online that you can take advantage of.
For our infographic, we used Piktochart, a company that offers an assortment of free (as well as paid) template options. This platform was super helpful because it allowed easy customization. Changing background colors, writing our own text, and swapping out graphics were all simple to do. The thorough tutorial at the beginning certainly helped, too.
Another option available to you is to download free templates from companies like Hubspot. While they don’t have a whole program to assist you in creating your infographic, they give you a variety of templates you can use with Microsoft PowerPoint and customize on your own.

4. Share the Finished Product.

Now that you’ve created an attractive infographic you’re proud of, it’s time to share it with your followers. Upload it to a page on your website, then share it with a link in your social media post. (Including the link may encourage especially interested parties to click over to your site.)
Now that you know how to create an infographic easily and affordably, you’ll be an infographic-creating machine in no time. Good luck!
Here’s our finished product, made possible by Piktochart.

How to Create an Infographic
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