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You are here: Home / Archives for pain point

5 Ways You Waste Money on a New Online Marketing Team

Last Updated: November 17, 2016

Your goal for online marketing should be to get more money out of it than you put into it. Simple, right? Unfortunately, it doesn’t always work out this way.
See, you typically want to limit upfront expenses on your new online marketing so you can ensure you get a profitable return. However, when starting a new online marketing program, some business owners make mistakes early on that cause them to waste money instead of saving it.
In this post, we’ll highlight some of the most common ways business owners waste their money when starting a new online marketing campaign. Plus, we offer suggestions on how to avoid them.

1. Not Communicating With Your Former Marketer Before Leaving Their Program

It’s not uncommon for business owners to decide they want to switch gears and take their online marketing in a new direction. However, sometimes business owners make the mistake of not communicating this desire with their current marketer. Seeking to avoid potential conflict or discomfort, they suddenly quit their program and sign up with a brand-new marketer without any notice.
In many cases, though, the old marketer could have accommodated that new direction—or, at the very least, made the transition to a new marketer much less damaging to the client’s web traffic and rankings. If you talk to your marketer about your goals, chances are, they’ll have a satisfactory solution for you. Then, you can continue to work with them without any added risks. Alternatively, they can help you set up for a new marketer.
However, if you suddenly jump ship without talking to them, you’ll have to pay to start a new campaign with a new marketer all over again. You may also leave without getting all the information you need, including access to your business listings. It would be like switching to a new dentist without getting all your X-rays and medical history from your previous one. If you did this, your new dentist would have to spend the entirety of your first appointment taking X-rays and interviewing you about your medical history all over again. This eats up valuable time and increases your bill.
In other words, it’s better to just admit to your old marketer that you need a change. Even if they can’t give you what you need, they can at least ensure you hit the ground running with your new online marketing campaign.

2. Not Planning an Exit Strategy From Your Former Marketing Team

If you’re transitioning from one marketer to the next, you need to have a solid plan in place. You need to know exactly when you’re going to quit your former program so you can establish your new campaign as effectively as possible.
If there’s too much of a time-lag between when you end your previous program and when you begin your new one, your web presence will fall off substantially. On the other hand, if your programs overlap too much, there’s a real risk of conflict between your marketers and resulting Google penalties. Conflict and penalties can do even more damage to your web presence.
These dips in web presence will cost you jobs, and therefore money. Instead, you want to set everything up so one campaign transitions seamlessly into the next.

3. Not Cleaning Up Your Company’s Online Trail

A new marketing campaign means a new website. A new website may mean a new URL, phone number, address, etc. If you don’t correct outdated information or redirect old URLs once your new campaign begins, then your campaign is going to suffer. As a result, you’ll flush a lot of money down the drain on a campaign that’s flailing from the get-go.
If you don’t know how to clean up or redirect old links, ask your new marketer. They’ll be happy to do it for you, as it will ultimately make their job a lot easier and set you up for success.

4. Not Knowing What You Want Your Website to Look Like

If you aren’t clear about your vision for your website, then how will your marketer be able to create the appearance you want?
You don’t need to have every exact detail decided, but you should think about basic things like color schemes, photo subjects, and general layout themes. Take a look at some of your competitors’ websites to get an idea of what you like and dislike. Then, convey your general preferences to your marketer.
If you don’t give your marketer any guidance or direction, they’ll invest a lot of time on your site, but still come back to you with one you don’t like. Then, you’ll have to pay for multiple rounds of alterations while they try to guess what you want. These extra charges will add up quickly. You’re much better off taking some time and thinking about what you want before you get started.

5. Not Vetting a PPC Provider for Transparency

The amount you pay for Google AdWords or Bing Ads is largely dictated by your provider’s billing structure. If you don’t thoroughly vet whoever is handling your accounts, then you may get stuck with a provider who isn’t totally upfront about where your money is going.
If there’s no transparency, then your provider can charge you unspecified management fees, show you misleading metrics, and unilaterally decide how and when your ad money is spent. When a company keeps you in the dark about how your ad money is being handled, there’s a reason they don’t want you to know.
To gauge their level of transparency, ask your provider specifically about their management fees and how much input you can have in your ad schedule. If they dodge your questions, you have your answer.

Read more about how to handle PPC providers here: Four Ways Your PPC Services Could Be a Rip-Off

Start Off on the Right Foot.

Now that you know which behaviors lead to wasted money, you can more carefully navigate your new relationship with your marketer and get exactly what you want out of your program.
And, as always, feel free to use us as a resource if you have any questions or concerns moving forward. We look forward to helping you reach your new online marketing goals.

Are You Trashing Your Online Marketing Without Knowing It?

Last Updated: October 19, 2016

Now that you’ve hired an online marketing team to help your small business, your work is done, right?
Not quite.
It’s really tempting to want to hand your marketer the keys and never think about your website or Google again. However, that’s not how it works.
During the initial weeks and months of working with your online marketing team, you’ll need to help out by providing them with lots of information about your business and even giving them access to your online listings (including Google).

The Biggest Mistake You Can Make…

…Is not providing your marketer with the information they need. That includes your company history, service categories and details, up-to-date contact information, and even login information.
Don’t believe us? Keep reading to find out what can happen when your online marketing team is left with missing information and only half the picture.
Let’s jump in!

“I Want to Help, But I Don’t Have Time!”

Many business owners find themselves grappling with this dilemma. But the hard truth is that you must make the time.
Of course you’re busy running a small business. We have the utmost sympathy for your chaotic schedule and even more admiration for your work ethic.
However, your marketer has a job to do, too. And when they’re having trouble communicating with you and they aren’t getting the information or resources they need, they can’t do the job you’re paying them to do.
Your marketer will have time-sensitive questions about your website and campaign that will need to be answered quickly. They’ll need as much information as possible in order to create the most accurate representation of your business.
And when we talk about “information,” we’re not just talking about your company background. Your marketing specialists also need your login information for Google and other accounts so they can optimize your listings and overall web presence.

“But I Don’t Give Out My Information to Anyone!”

We get it. Everything you’ve ever learned about the Internet tells you never to give out your username or password. It’s a scary world out there, and you don’t know who you can trust.
However, this is an exception. You’ve hired your marketer to act on your behalf. This, by definition, requires them to log into your business accounts… as you! 
This level of trust is why it’s so critical to thoroughly vet a marketing team before you hire them.
To put your mind more at ease, we have a simple solution. It allows your online marketing team to access and manage your Google account without ever knowing your real password. Here’s how it works:

  • You change your password right before giving it to your marketer. Switch it to something easy, like, “marketing123.”
  • Your marketing team uses this password to log in and make themselves “manager” of your Google account.
  • Once they’ve been assigned as manager, they will be able to use their own Google account to access and update your listing.
  • As soon as they’re finished and logged out of your account, you can change your password right back to what it was before.

This lets them go in and do their job without requiring you to give up any privacy.

So, What Happens When Your Marketer Doesn’t Have Enough Information?

You’re paying your online marketing team with the expectation of satisfying results. Why make them perform with one hand tied behind their back?
Think of it like hiring a contractor to build your house. 
If you don’t tell them how big your family is, how many cars you have, how many bedrooms you want, or even what your favorite colors are, you’re probably not going to get the house of your dreams. Not even close.
The same goes for your website and online marketing campaign.
If you don’t give your marketer an accurate picture of your service offerings, company history, or even what you want your website to look like, they won’t be able to effectively promote you online. It’s that simple.

You Don’t Have to Do the Heavy Lifting…

You just need to spot them.
Online marketing campaigns aren’t “set it and forget it” machines. They’re constantly evolving organisms. So while your online marketing team is doing most of the work—writing your website’s content, designing the layout, and promoting you all over the Internet—they’re going to need a little bit of support.
In order to tackle the fluid nature of local search, they need ready access to information about your company in case any pressing questions or issues pop up.
Your business’s contact person doesn’t even need to be the owner. It can be an office manager or anyone else who is knowledgeable enough to answer questions and provide login assistance if your marketer needs it.

Bottom Line? Make Time and Be Supportive!

Now you understand why your marketer is calling you with questions so frequently. In order to be an effective online marketing team and successfully grow your business, they need lots of information from you. There’s no way around it.
So the next time your marketer calls you and asks you to expand on one of your services or verify something with Google, remember: They’re just doing their job. Let them.

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