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You are here: Home / Archives for newsletter

Celebrate with Savings

Last Updated: February 15, 2024

Here at Prospect Genius, we’ve decided to celebrate the Fourth of July by offering you great savings!
We believe that what makes America great is YOU. As a small business owner, you embody the strong work ethic and independent spirit that have run through the fiber of our country from the very beginning. That’s why we’re honoring your dedication to our nation’s continuing greatness by offering a great discount for new clients this Independence Day.
In fact, we’re extending the celebration for 44 days. Sign up for our lead generation program during the 44 days between June 1 and July 15, and you’ll save $44 per month for your first four months!
Like you, we’re committed to providing our customers with high-quality services and uncompromising professional integrity. We also believe that America’s strength comes from employing American workers and buying American-made products, so our team is 100% domestic and always will be.
At Prospect Genius, we’re here to help continue our country’s enterprising spirit by supporting respectable business owners like yourself with cutting-edge online advertising. As part of our dedication to your overall success, our team is offering you this great discount as a reward for all of your hard work. It’s the least we can do.
Call or e-mail PG to get started with our lead generation program—and our Fourth of July savings—today!

Why Recent Google Updates Should Matter to You

Last Updated: February 15, 2024

Did you know that Google is rolling out new updates every month or so? Did you know that just ignoring these changes can negatively impact your online advertising efforts? Here at PG, we talk to local business owners each and every day, and most folks we come across have a “who cares” attitude when it comes to Google’s updates. Since these updates can have a major impact on your local business, we thought it wise to explain why all this does matter!

The Venice Update

Back at the beginning of the year (February to be precise), Google launched the Venice update (details). According to their official statements on the changes, Google claims this update “improves the triggering of Local Universal results” and that the newly revised system is able to “find results from a user’s city more reliably.”
While these statements are certainly true, it’s important to realize, just like every other business, Google spins the information it provides to the public for self-serving reasons. So, read between the lines to understand what’s really going on, and how it affects you.

Why YOU Should Care

The importance of the Venice update for you, and your local business’s online advertising efforts, is that Venice essentially burned the rule book regarding map listings and organic results. Before the update changed the system, it used to be that your website could rank well without your map listing, and vice versa. But those days are long gone. The new reality is that if you fail to fully optimize both, you can say goodbye to your rankings.
As Google says, they are now “relying more on the ranking of our main search results as a signal” in local searches. This tells you point-blank that your website’s ranking factors now help dictate your map listing’s ranking.

The Penguin Update

Google’s most recent update, the Penguin Update (also known as the Webspam Algorithm Update), is their latest effort to provide higher quality content. In short, these changes will decrease rankings for sites believed to be in violation of Google’s quality guidelines.
Just what qualifies as webspam to Google? Here are a few of the concerns Google targets, taken directly from their own quality guidelines:

  • Keyword Stuffing
  • Excessive Linking & Linking to Webspammers
  • Cloaking & Doorway Pages
  • Duplicate Content
  • Little or No Original Content

Why YOU Should Care

In working with local business owners every day, PG hears from hundreds of folks who tell us they’ve found a way to “beat” Google. Their tricks range from creating fake map listings to stuffing keywords into a webpage to using any number of other antiquated, underhanded techniques. And, quite frankly, they don’t work, not in the long term. While these ploys might work right now, you can’t dodge Google forever, and they will stop working one day—often, with disastrous consequences. Using black-hat techniques is Russian roulette because once the iron fist of Google’s spam team comes down on your business, it can disappear from the Internet!
It’s never too soon to clean up your act. So be honest with yourself, and if you’re engaged in “tricks” or behaviors that violate Google’s quality guidelines, stop and clean them up. Get in line with Google’s guidelines before your business sees the business end of Google’s gun.

So What Should You Do?

There are a couple of things you can do, now that you’re aware of how the Venice and Penguin updates can affect your advertising campaigns online:

  1. Accept that your website and map listing aren’t separate anymore, at least in the eyes of the search engines.
  2. Optimize your map listing and then monitor it every single day to make sure no changes are made that could affect its performance.
  3. Own up to any behaviors that Google may consider underhanded and undo them before they undo your business.
  4. Don’t forget that SEO and online advertising are about serving TWO masters at once: one is Google (the machine), but the other (equally important) master is the site visitor (the human). Not considering both when it comes to just about every decision regarding web advertising tends to lead to failure.

Need a Hand?

For business owners who want to make sure Google’s updates aren’t bringing their rankings down, there is a lot to do. But it’s crucial to the success of your advertising efforts on the Internet, so it’s worth it in the end. And, you don’t have to go it alone. Prospect Genius can help!
Monitoring your map listing EVERY day is truly important. You might wonder why it matters: You put the correct info up there when you optimized the listing, so why does it need to be checked? Well, there are a couple of reasons. One is that it’s easy for inaccurate information like old addresses and phone numbers to get switched out for the right contact info; another, is that, unfortunately, some of your competitors might not play by the rules—and could actually report your business as closed! Checking your listing offers protection against these risks. Here at PG, we have a program called MapTrax that can actually monitor your listing for you, helping both ensure your map listing stays correct and freeing up your time to do other important tasks.
We also provide Google Places listing optimization. We include this service for free for clients who sign up for our lead generation program, but we also offer it as a stand-alone service for other folks.
Keeping track of your website’s ranking can be pretty much impossible without some type of analytics tool in place. Just googling yourself doesn’t actually work: If you search for yourself every day, you end up skewing the results. That’s because every time you repeat the same search, over and over, you’re telling Google that the results they’re showing aren’t what you want to see… But here at PG, we have a proprietary program called AdTrax that can accurately track whether your website’s rankings are trending up, slipping down, or holding steady. This is included in all clients’ LeadTrax sites, but we also provide it to clients as a stand-alone service to monitor their own websites or even the success of other marketing campaigns online. This data is critical for your decisions regarding web advertising, so make sure you’re using something to track it!

Quality Photos = More Phone Calls!

Last Updated: February 15, 2024

We’ve talked about this once or twice before, but having photos on your website is so important, I’ve decided to revisit the topic again. Here’s why:
Studies have repeatedly illustrated that when a website features good photos, it performs better than those without. But, beyond the realm of research, here at PG, we see that rule of thumb play out among our clients every day. Customers who send in photos for their websites really do get more leads and overall better performance for their sites!
If you still don’t have images on your site, or you only have low-quality, stock photos, it’s never too late to make changes. You only need a handful of great pictures to make a difference for your webpage, and the old adage, “Better late than never,” certainly applies.
So what kinds of photos work best? I’m glad you asked, because great photos ensure you reap the maximum benefits.
Staff photos: Group shots of you and your team are a great way to literally put a face on your company. Take the photo standing in front of your shop, or get your technicians company shirts for an extra-professional touch. Staff photos can help make prospective customers more comfortable with your company, making them more likely to hire you, especially if you’ll be coming to their home for a job.
Kids and pets: Everyone loves a cute kid or two. If you run a family-owned business, a family photo is a great option for your website. Just be sure to work in some sort of company branding or tie-in. That can be as simple as miniature company shirts for the kiddos, but other options include adding your business’s logo to the image or taking the picture at your workplace.
Action shots: Pictures of you and your staff at work can show prospective clients exactly what it is you do, helping secure that ever-important peace of mind. Before and after photos can also make a powerful statement about the quality work and outstanding results you provide.
Community involvement: If you support local charity events, sports teams, or other community programs, take advantage of that involvement and put pictures up on your site. Your prospective clients are also members of the community, and most would rather support a business like yours that volunteers to help out neighbors and charitable organizations than one that doesn’t.
Logos: These aren’t photos, per se, but a simple logo can add that final touch of polish to your site as well as make your company’s name memorable.
Remember, not all photos are created equal. While all of the above ideas for images on your webpage can help your site—and your company—succeed, stock photos don’t do much to help you get ahead. The fact of the matter is, most people can pick out a stock photo a mile away. Since images are supposed to add a personal touch to your site, display your work, and make prospective clients more comfortable with YOU, stock photos pretty much fail to accomplish a single one of these goals!
Want ideas for good pictures for your site? Check out these examples:

  • Ace Appliance Repair, Inc.
  • A+ Insulation
  • Advanced Tax Solutions, LLC

Social Media and Your Business

Last Updated: February 15, 2024

You’ve probably heard that social media is the newest, best way to market your business. Social media like Google+, Twitter, and Facebook can all be powerful tools for promoting your company, but the simple truth is that most businesses are going about it all wrong!
Many small business owners forget about the “social” part in social media. It’s important to look at FB and Twitter as a way to interact with your customers, current and prospective, not a way to drown them in offers and sales pitches. Communication is a two-way street, and social media is just another form of communication. So don’t only talk to your customers: ask them for opinions, respond to questions, and provide them with information they are interested in.
To put it simply, social media is just the tech age’s solution for going back to the way things used to be done. Back in the day, if you were looking for an electrician, you just went and asked the neighbors for a recommendation. Social media is changing the way this type of interaction happens, but the content is staying essentially the same. The only thing that’s changing is that instead of asking that neighbor face-to-face, now folks go online and ask a group of “neighbors” on the web instead of in their backyard. So, you see, it’s not as different as it may seem.

Easy Rules for Successful Social Media Campaigns

Participate! Social media isn’t about just creating a Twitter account or Facebook page and then being done. Keep in mind that your customers are constantly asking, “What’s in it for me?” So if you aren’t interacting with them or giving them helpful info, they’re not going to keep on following your brand/company. Remember, if the goal of social media is to be an online “backyard” for chatting with “neighbors,” you need to be out there “talking” through posts! Over time, this enables you to develop a reputation as a knowledgeable and reputable person.
Put Your Expertise to Work. Share what you know about your industry. You are an expert! So if you work as a plumber, share tips on unclogging a toilet or saving on water bills; if you’re an appliance repairman, offer hints on basic maintenance; etc. Drawing on your knowledge to provide info is a great way to build loyalty and brand trust.
Stop Selling and Start Sharing! SELL SELL SELL is not a good approach for your social media sites. Think about it this way: If you had a friend who was always trying to sell you this or that, how long would you stay friends? If you’re always promoting one offer/product or another on your social media sites, you’re just going to come across as a pushy salesman. Instead, consider your social media sites as a place to create brand loyalty and educate your customers. If you do want to put out the news about a sale or product, just make sure that’s not the only content you’re pushing on your social media sites. And remember, social marketing is a long-term strategy, not a magic wand, so don’t get discouraged if you don’t see results after just a few months.
Respond to Unhappy Customers. Make sure you’re responding to negative feedback both promptly and positively. The unhappy customer will appreciate that their complaint has been recognized, but more importantly, you’ll be showing other people that their concerns won’t be ignored. And, even though it may be hard, make sure that you’re responding in a way that shows you understand where the customer is coming from.
Don’t give in to wanting to argue each point with the person who submitted the complaint. Instead, respond positively: When you’re dealing with customer satisfaction issues, about 75% of the point is to show OTHER people who may read your response that you truly care and will strive to resolve the client’s concern (and make sure the situation is not repeated). Handling customer complaints online is NOT about being right: It’s about stopping the complaint from costing you future business prospects!
Patience Is a Virtue. Developing a successful social media campaign is never going to happen overnight. It takes time and dedication. Make sure you’re logging in every day to respond to customers in a prompt manner. When you’re in the process of building your following, try putting up a post a couple of times a week. Once your fan base has grown and you have a feel for what content they appreciate most, feel free to start posting more frequently.
Promote It! Your Facebook/Twitter/Google+ page isn’t going to promote itself. If you’re not giving it a hand, it’s not going to be found. Put a link on your business card or website, add a sign in your store, etc.

How to Get Started

Here at PG, we actually create and optimize FB, Google+, and Twitter pages for all of our clients. But that’s just the start! Our goal is to get you found on those platforms, but to really maximize these resources, YOU need to take the reins. Outsourcing can backfire majorly, so invest a little time in your social media marketing and reap the rewards!

Google Places Optimization

Last Updated: February 15, 2024

Many factors play into the success of your listing on Google Places, and with Google’s continual updates, it can be hard for any active business owner to keep up. That’s why we will optimize your Google Places listing for you! As part of your lead generation campaign, we’ll work to make sure your Google Places page is accurate, updated, and optimized.
When we optimize your Google Places listing, not only do we ensure that your listing is up to date with Google’s latest standards, but we also monitor your listing for any changes that could have been caused by an external factor (e.g. a competitor, an angry customer, or another advertising company). We do all of the technical work so you can focus on your business!
To learn more about our Google Places optimization feature, don’t hesitate to contact your campaign manager or customer service representative at your earliest convenience.

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