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You are here: Home / Archives for Google listing

12 Reasons Using Multiple SEO Companies Is a Terrible Idea

Last Updated: February 15, 2024

You’ve heard the saying, “Two heads are better than one.” You’ve probably heard it too many times to count. It’s so ingrained in our minds, in fact, that we apply it to virtually every situation we find ourselves in.
However, there are many scenarios in which two heads are NOT better than one. Online advertising is one of them.
If you’re working with one SEO company and decide to hire another one, you won’t be doubling your chances at success. You won’t promote your business twice as fast. You won’t get twice the number of leads.
All that happens is you waste your money and destroy the performance of your campaign. Truly, using multiple SEO companies is a terrible idea. Here’s why.

1. You’re paying for overlapping services.

that don't make no sense
Why pay for services from multiple companies that are all doing the same thing?

2. You’re paying twice the cost for half the result. 

burning money
Working with more than one SEO company at a time will weaken your online presence. So not only are you paying double what you need to, but you’re also getting very little out of it.

3. You’ll draw suspicion from Google.

suspicious
With multiple companies working on your advertising, your listings will be updated very frequently. This looks fishy to Google. Nothing good happens when Google is suspicious of you.

4. You could be penalized by Google.

penalty flag
Google will likely view your listing as spam if there are frequent updates from several different locations. And, as you know by now, Google takes spam very seriously. This could lead to your business plummeting in rankings or even getting suspended entirely.

5. You could end up with multiple Google listings. 

Billie-Joe-Armstrong-WTF
With more than one company advertising for you, there’s a risk that one of them will create a new Google listing for you, even if you already have one. This may sound like a win, but it’s not. Unfortunately, “The more the merrier!” does not apply to Google listings. In fact, Google is highly suspicious of businesses with multiple listings. This could lead to suspended listings and lost customer reviews.

6. You’ll confuse the people who find you online.

confused little girl
If you do wind up with multiple listings that contain different information, then your customers will probably get confused. They may not be able to tell which listing is the real you. Instead of calling you, this uncertainty will just cause them to move on to the next company they find.

7. Constant battling means no one’s in control. 

fighting for control
Since your SEO companies will be battling each other for control, there’s no prevailing strategy for your online advertising. With no clear route mapped out, where is your campaign going? And how is it going to get there?

8. Your SEO companies undo each other’s work.

working against each other
It’s impossible to get fast results when your SEO companies keep undoing each other’s work (whether they realize it or not). When players on the same team work against each other, winning is pretty much out of the question.

9. Fighting makes your advertisers grumpy. 

Steve-Carell-Facepalm
Who wants to fight tooth-and-nail just so they can do their job?

10. In fact, NO ONE is happy.

angry mob
It frustrates Google because you look like a spammer. It frustrates your SEO companies because they’re trying to do their jobs with one hand tied behind their backs. And it frustrates you because you’re getting poor results.

11. Your rankings drop. 

plummeting
Whether it’s because Google penalizes you or there’s a bevy of conflicting information floating around, working with more than one SEO company will cause your rankings to plummet.

12. It’s one GIANT headache. 

headache
Even if you ignore all the above facts or you somehow avoid any negative consequences (e.g. dropped rankings, suspensions, and penalties), it’s still a massive pain for all parties involved. Life is a lot easier when you work with just one SEO company at a time. 
Even though we’ve covered this topic with funny gifs, it’s a serious issue. Using multiple SEO companies can drain your bank account and tank your web presence. Please heed our advice and think twice before doubling up.

A Hands-Off Campaign Means Cookie-Cutter Advertising

Last Updated: November 13, 2015

cookie cuttersYou hire an online advertising company because you don’t want to do all the work yourself. We get it. But here’s the thing: Any worthwhile campaign is going to require a mild amount of effort on your part. Unless you want drop-you-in-a-directory, cookie-cutter advertising, you can’t be completely hands off when it comes to your campaign. You have to have some involvement to make sure everything that’s being put out there about your business is correct and that your advertising will attract the right customers. Otherwise, you’ll be misrepresented online and receive calls for services you don’t even offer. That’s a big waste of your time and money.
You’re paying your advertiser to do a specific job. Your participation will allow them to do that job with much greater success.

Advertising Campaigns Are Like Home Renovations

If you hired a contractor to renovate your kitchen, you wouldn’t expect them to do all the work without any of your input, would you? No. Instead, you have to tell the contractor exactly what you want. You must select the kitchen tile and cabinet styles, pick out the colors and materials, and stay in constant contact with the contractor team in case they run into a problem or have a question. If you don’t do any of this, your contractor won’t have any guidance and you won’t get the results you want. Plain and simple.
The same goes for your online advertising campaign. Your advertiser requires a few hours of your time at the beginning of your campaign in order to collect raw information about your business. This information ranges from company contact details to thorough descriptions of the services you offer. Your advertiser will only need to interview you at the start of your campaign, so you won’t have to be hands on forever. (That being said, you should always make yourself available to answer any questions your advertiser might have down the road.)
So, what does your advertiser need from you, exactly?

Answer Your Phone When Your Advertiser Calls

If your advertiser is calling you, it’s because they have a question about your business. Most likely, they need to clarify a couple of details for your website’s content or Google listing so they can make certain everything is correct. Often, if a major detail is unclear or unknown, they won’t be able to go forward with that stage of your campaign until it’s resolved. By picking up the phone and answering your advertiser’s questions promptly, you’ll not only be making their job easier, but you’ll also be helping your own campaign.

Give Us Some Personality With Photos

You need to set your company apart from local competitors. The best way to do that is to show off what makes you unique. When your advertiser interviews you, they’ll ask you about things like your professional experience, company values, and any other noteworthy qualifications that make you stand out. However, the quickest way to stand out to prospective customers is to have pictures of yourself and/or your team front-and-center on your website.
With your smartphone, it’s super easy to take good-quality pictures and submit them to your advertising provider. Even if it’s as simple as you wearing a t-shirt with your company name and standing in front of your truck, it will allow customers to put a face to your name. Plus, photos with real-life people in them (NOT stock photos) make your company look much more legitimate and trustworthy.
Bonus points if you have a memorable company logo!

Send in Customer Reviews

Your advertiser will want to add customer reviews to your site in order to show off your company in the best possible light. If you’ve received customer feedback—whether through e-mail, Facebook, Google, etc.—you should forward it to your advertiser. You should also encourage your customers to leave reviews whenever possible.

Speak Up If There Is a Problem

You can’t expect your online advertising provider to be psychic or all knowing. If you’ve noticed a problem with any aspect of your campaign, tell your advertiser immediately.
A common example is when a customer leaves a negative review on one of your pages or listings. Your advertiser isn’t constantly monitoring your listings’ reviews, so it’s up to you to let them know when an unfavorable one pops up. While your advertiser won’t be qualified to respond on your behalf (because they don’t know the details of the job or transaction and they aren’t the spokesperson for your company), you should consult with them and ask for advice on how to proceed with a professional response.

Give Us Access to Your Listings

If you’re going to pay your advertiser to advertise for you, you might as well go all in and let them advertise all the way. To do this, however, they need access to your Google My Business profile and other listings. That means you need to pass along your verification PINs as soon as you receive them. If you have any other existing listings or profiles, you’ll need to trust your advertiser with your log-in info for those sites. (And if you don’t trust them, why did you hire them?) Sharing log-in info can be uncomfortable in this day and age, but it’s the only way your advertiser will be able to ensure consistency and accuracy across all platforms.
As we know, consistent, accurate information is essential; bad things happen when information isn’t matching. Read these blog posts for more details on the consequences of not having a singular manager of your listings: “For SEO Companies, Two’s a Crowd” and “Hand Over Your Google+ Local Listing to a Pro.”

Your Participation Is Vital to Success

If you don’t offer at least a small degree of participation, then you can expect close to zero customization. As a result, you’ll be stuck with bland site copy, phony stock art, and an altogether boring and inaccurate campaign. And if any online advertising provider is promising a cheap, totally hands-off campaign, that’s what you’ll get. However, if you spend a little extra time and money, you’ll get a personalized campaign that accurately and effectively showcases your company. You’ll get more valuable leads seeking the services you actually want to perform, which means you won’t waste your time or energy on bogus ones. It’s 100% worth the small investment.

Has Google's Security Gone Too Far?

Last Updated: September 17, 2015

Security lock
Surprise, surprise: Google is making life more difficult for local business owners and online advertisers. This time, the problems have to do with Google’s new security measures, which have become markedly stricter in the last year. While tightening security is a good idea in theory, it’s been extremely problematic in execution, as it has created quite a mess for the many business owners who share access to their Google My Business accounts with their advertisers.
Here’s what you need to know about Google’s security pain points so you can avoid being locked out of your account and keep your advertising on track.

Claiming Your Listing Is a Pain

If you are the owner of your Google My Business listing, then you don’t have to worry about trying to claim it. You can easily make your online advertiser the manager of your listing. However, many Google My Business accounts are created by a hired SEO company or online advertiser; when you stop working with that company, they abandon your listing without giving you back ownership. That company still technically owns your listing, but now you don’t have access to it because you don’t know the log-in information.
Trying to claim these types of listings has always been challenging, but Google has made it even more difficult recently. When you (or a new advertiser) try to claim your listing, Google will first contact the current owner of that page. However, since the current owner is your former SEO company that no longer cares about your business, it’s unlikely to respond to Google’s request. Your listing will be stuck in limbo for at least 1-2 weeks while Google waits for a response from the owner. If there’s no response after a few weeks, Google will give you the option to claim your listing yourself by phone or e-mail—but this will only work if you have a corporate e-mail domain. If this doesn’t work, you may have to create an entirely new listing from scratch and start over.

Solution

You can avoid these delays by requesting your Google My Business account information as soon as you stop working with an online advertising provider. You may also want to consider creating an e-mail address on your company’s website domain.

Good Luck Logging In to Your Own Account

“But if I know my username and password, shouldn’t I be in the clear?” Technically, yes. However, you may still run into problems logging in if you don’t regularly visit your account. Google takes any significant absence (we haven’t pinpointed the exact time period yet, but it seems to be at least several months) as a sign that your account has been compromised. As a result, Google will grill you with hyper-specific security questions to make sure it’s really you signing in. This may also happen if you forget your password or try logging in from a new device or physical location.
Some of these questions include:

  • On what date did you create this account?
  • What other Google apps and products do you use?
  • What is the date when you first started using these products?

In many cases, Google may also ask you for your mobile phone number so it can text a PIN to you, which you will then have to verify manually. Of course, because the vast majority of users won’t be able to recall the exact day and month that they created their accounts, the authentication process can get complicated and frustrating very quickly.

Solution

Be sure to log in to your Google My Business account on a regular basis (at least once per month). Not only will this prevent Google from thinking your account’s been compromised, but it will also help you remember your username and password. You can also turn off your two-step authentication process (which is an optional user setting) so that you aren’t prompted to verify your account every time you sign in from a new device or location.

Your Advertising Could Take a Hit

When Google’s security measures present these kinds of problems, your advertising efforts will suffer greatly. If you’ve hired an online advertiser, they won’t be able to claim your listing and, therefore, won’t be able to optimize your local search performance. Not only will they not be able to do their job, but they could potentially get blocked from your listing altogether if they try accessing it without the proper credentials. Even if you’re performing your own advertising, you won’t be able to do much if you can’t log in to your own account.
Here’s the bottom line: If you can’t log in to Google, you can’t manage your listing. If you can’t manage your listing, you can’t keep it updated to ensure it matches all of your other online content. If your Google listing doesn’t match your online content, your local search performance will take a serious hit.

Take a Behind-the-Scenes Look at Prospect Genius

Last Updated: February 15, 2024

When you hear us talk about SEO and lead generation, do you feel like Charlie Brown listening to his teacher go, “Wah wah-wah wah wah”? If you’re not someone who specializes in online advertising, it’s perfectly understandable to feel confused—and, frankly, a little bored—about what it is we do. However, it’s important to know a little bit about what goes on behind the scenes so you can appreciate exactly how our services are benefiting your web presence.
Here’s what you need to know.

We Amplify Your Existing Presence

There’s a good chance that you had already set up a Google My Business or Facebook account before joining our program. If that’s the case, you may be misled into thinking that any leads coming from Google or Facebook are a result of your existing presence instead of our work. It’s a logical assumption, but it’s incorrect.
Instead, local search optimization functions as a multifaceted machine, with a series of gears, levers, and wheels all working together to create the final output. The phone call or e-mail inquiry that came from your Google listing is actually a product of the search optimization machine. Your company information ranked well in Google’s local search results, thus leading the customer to contact you thanks to all of the behind-the-scenes work we did.
For proof, take a look at two examples of clients whose Google traffic skyrocketed after signing up with Prospect Genius.
Company A:
Google Insights Sample 2 (2)
Company B:
Google Insights Sample
As you can see, after signing up with us, these two clients saw huge increases in their views and clicks. That’s due to all the work we’re doing for your campaign. But what does that work entail, exactly?

We Build the Machine

Prospect Genius’s job is to design and build the local search optimization machine that powers your campaign. That means making sure each individual part works perfectly in addition to fitting all of those parts together seamlessly.
Local Search Puzzle
Here are the four main parts:

  1. Google listing
  2. On-page SEO
  3. Citations
  4. Inbound links and social signals

Google Listing

Local search rankings improve when your Google listing is thoroughly optimized and populated with lots of customer reviews. That’s why Prospect Genius optimizes every client’s listing and provides a handful of tools to help you increase your number of reviews.

On-Page SEO

To appeal to Google’s search algorithms, all of your website’s pages must be optimized. You must have valuable content that’s targeted at specific search terms and is generally informative. All of our LeadTrax™ sites are written and designed for on-page SEO to further boost your company’s rankings.

Citations

Citations refer to all of the instances in which your business name appears alongside your contact information (e.g. address and phone number), and they must be consistently accurate. Citations most often come from online directories and Internet yellow pages, but they may also occur in newspapers, magazines, local blogs, and social media posts. Many of Prospect Genius’s packages add your business info to numerous directories, ensuring accuracy across the board and driving up your citation score.

Inbound Links and Social Signals

Inbound links are links that exist on another website and link to a page on your website. They indicate that your page contains valuable information. Along the same lines, social signals are data points that tell Google how appealing your website is on a human level. If lots of people are sharing links to your website on social media, and your company’s social media account has lots of “Likes” or followers, then those valuable social signals will boost your local search ranking. That’s why Prospect Genius sets you up with Facebook and Twitter accounts (if you don’t already have them) and promotes you on social media.

It’s All About Synergy

Did you make it to the end of this post without your eyes glazing over? Good! Hopefully, you now have a much deeper understanding of what drives your campaign and keeps it successful.
With your cooperation, we’re able to create a uniform front to fortify your company’s online presence. We achieve substantial, organic results by creating a well-oiled machine that runs flawlessly. While your Google listing is significant, you can’t give all of the credit to a single cog.
As always, don’t hesitate to reach out to us with any questions you may have.
Photo credit: Linda Buquet, localsearchforum.com

Two Need-to-Know Changes That Will Impact Your Advertising Campaign for the Rest of 2015

Last Updated: June 18, 2015

smartphone in front of crowd
Does it feel like we’re always trumpeting some game-changing update to the online advertising world? You’re not wrong. But that’s because the online advertising world is always changing. As consumer behavior evolves, so must advertising. In the last couple of years, the most dramatic change in consumer behavior has been the rapidly growing usage of mobile devices. Advertisers and search engines alike have had to make sweeping updates in order to account for the fact that, on the whole, more people are using mobile devices than personal computers. Therefore, it’s no surprise that the two biggest changes to watch out for in the second half of 2015 are both linked to the rise in mobile usage.
Here’s what you need to know to keep your advertising campaign on the right track through the end of the year.

The Emphasis on Mobile Will Affect Your Leads

Not only has Google begun evaluating the mobile-friendliness of every indexed webpage, but it also factors the level of mobile-friendliness into each page’s ranking on mobile search results. Essentially, this means your rankings will plummet in mobile search results if you don’t update the structure of your website and make it as mobile-friendly as possible.
Not worried about your mobile search rankings? Think your business will be fine without any leads from mobile users? Think again. In July 2014, the search industry discovered that Internet usage on mobile devices had surpassed Internet usage on personal desktop computers. Then, just last month, Google announced that this trend had affected search queries, as well: In the U.S. and other parts of the world, more Google search queries are occurring on smartphones and mobile devices than on desktops. In other words, if you’re not ranking in mobile search results, you’re missing out on over half of your target customers.

Facebook’s Gone Mobile, Too

Not only will your Google rankings drop if your site isn’t mobile friendly, but you’ll also alienate any prospects who come across your site by other means, like social media. Did you know that, in 2015, 87% of Facebook’s active monthly users accessed Facebook from their mobile devices? If you’re using Facebook to promote your business, this means many of your target customers will be connecting to your site from Facebook on their smartphones or tablets. But if your site won’t load or display correctly because it’s not optimized for mobile, then you’ll lose those customers who got frustrated and moved on.

Unique, Good-Quality Photos Are a Must-Have

Thanks to the prominence of mobile, photos on your Google listing went from being nice-to-haves to must-haves. This shift has as much to do with user experience as it does with search engine ranking.

Appeal to Real People

When people use their smartphones to search for local businesses, they’re usually doing so because they’re on the go and need to make a quick decision. Since mobile users don’t have lots of time or patience on their hands, you want to grab their attention right away. This is where photos come in. Adding catchy photos of your business logo, staff members, products, and/or services will signal to them right away that you’re a legitimate company. They’ll immediately get a sense of what your company is about without having to do too much reading or scrolling. Photos of real people and places speak louder than any description you could possibly write. After all, a picture is worth a thousand words.
This applies to more than just your Google listing, too. It applies to anywhere that your company can be found. Whether it’s on your own website, Facebook, Yelp, or another online directory, your content should be filled with compelling photos to boost your credibility.

Appeal to Search Bots

Photos appeal to the search bots, too. We’ve recently observed that our clients’ Google listings perform much better when they contain several unique, good-quality photos. That’s because Google’s algorithm has begun weighting photos more heavily, which is probably linked to its new focus on mobile search. As we explained above, photos make for a more mobile-friendly experience, and Google understands this. It wants to give its users the best search experience possible, so it’s prioritizing listings that have the highest appeal. So not only will photos improve your appearance to mobile users, but they will strengthen your search performance, as well.

How to Act

Thankfully, responding to these changes is simple and easy.

To Become Mobile Friendly…

Talk to your online advertising provider, or whoever designed your website, and find out if your site is already optimized for mobile. If it’s not, then you better take action quickly. Most providers and designers—legitimate ones, anyway—are equipped to make this upgrade relatively easily. It shouldn’t cost much time or money to make this very necessary upgrade to your template.

To Add Photos to Your Listings and Pages…

Again, talk to your online advertising provider (if you have one). Send in your own photos and have your advertiser upload them to your site and all of your listings. If you’re working with a provider, do not attempt to upload them to your Google listing on your own. (Google doesn’t like it when a listing is being managed from two disparate IP addresses.) However, if you’re doing all of your advertising on your own, then you’re obviously free to upload photos wherever and whenever you wish.
Remember: When we say “unique, good-quality photos,” we mean that literally. Using stock photos, despite their professional quality, will not do anything to sell your company. People can spot impersonal stock photos from a mile away. Sure, they’re better than no photos at all, but they won’t do much to improve your lead generation or credibility. You’re better off taking your own photos for free. With the high camera quality on smartphones these days, it’s not at all difficult to snap a high-resolution photo while you’re on the job. You have no excuses!

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