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You are here: Home / Archives for Google AdWords

Get Ready for Bing's Expanded Text Ads

Last Updated: August 25, 2016

Remember a few weeks ago when we reported on Google’s new Expanded Text Ads?
Well, Microsoft very quickly jumped on the bandwagon: On August 23, Bing started testing its own version of Expanded Text Ads. Right now, Bing’s Expanded Text Ads are only available as a pilot test for advertisers. However, you can assume Bing will follow Google’s lead on this, as it often does. That means Bing will start implementing these longer ads to a wider user-base relatively soon. As we noted previously, Google will likely phase out traditional ads and replace them with Expanded Text Ads later this year.
Will Bing make similar sweeping changes that soon? It’s unlikely, considering Bing is only in the testing stages right now. But it’s a matter of when, not if. 
What should you take away from this? The writing’s on the wall: The future of paid advertising is Expanded Text Ads. If you’re a PPC user, you better start getting used to this new format.
Read more about Bing’s Expanded Text Ads on Search Engine Land: “Bing Ads Opens Pilot Access for Expanded Text Ads.”

Do You Know About This Huge Change to Google AdWords?

Last Updated: July 29, 2016

Google has been offering paid advertising—known as AdWords—for over 15 years. In that time, the format for these ads has stayed relatively the same: a 25-character headline followed by two, 35-character description lines.
So when Google started rolling out “Expanded Text Ads” in mid-July, the online advertising world was quite surprised.

What Do Google’s Expanded Text Ads Look Like?

As you probably guessed from their name, Expanded Text Ads (ETAs) are an expanded version of the traditional ads you’re used to. They contain:

  • Two 30-character headlines
  • One 80-character description line

What’s the benefit of an ETA? According to Erin Sagin’s article on WordStream, it’s simply more effective than the traditional ad format:

The ETA is basically the standard ad on steroids. It’s so huge that it automatically demands more attention than the standard ad, plus its messaging is more informative and more compelling. Who wouldn’t be drawn to the ETA?

Who Can Use Google’s Expanded Text Ads?

ETAs are available to all AdWords accounts.
Right now, they still exist simultaneously with traditional ads, so advertisers can choose whether or not they want to test out the expanded version. However, you can expect Google to phase out those traditional ads sooner than later. (Many experts are predicting this will happen by the end of 2016.)
What does this mean for advertisers and small business owners who do their own advertising? It means you would be wise to take the time now to experiment with ETAs and become familiar with them before Google forces you to switch entirely.
Want to learn more? For an in-depth discussion and examples of ETAs, read Sagin’s full article, “3 Reasons to Drop Everything & Build Expanded Text Ads NOW.”

Google's Incompetence: Hell for Legit Locksmiths, Great for Locksmith Scams

Last Updated: May 20, 2016

There’s an ongoing, nation-wide locksmith scam that no one seems able to stop—not even the “almighty” Google. Perhaps you’ve heard of this scam already. After all, it’s been a frequent topic for local news outlets in large and midsize cities spanning every corner of the country.

A Brief Summary of the Scam

The scam goes something like this:

  1. You lock yourself out of your car or house late at night.
  2. In a panic, you google emergency locksmiths nearby and call the first one you find.
  3. The person who answers your call gives you a price quote (anywhere from $20 to $90).
  4. A locksmith shows up and tells you the job will be more complicated than they thought. The price is now double what you were quoted.
  5. You agree to the higher price because it’s late, you’re tired, and you have no other options.
  6. The locksmith successfully opens your car or house door (sometimes even drilling into the lock, thus requiring the installation of a new one), but now tells you the price is even higher. He demands payment in cash.
  7. Since he has your keys, you’re not in a position to argue.
  8. You begrudgingly accept the final price because you feel like you’re out of options, even though you know you’re being ripped off.

As this New York Times article from January 2016 explains, these scams are carried out by call centers all across the country. They operate by manipulating Google Maps listings and paying large sums of money to advertise with AdWords. This allows them to capture the attention of panicked, locked-out locals and dispatch unqualified subcontractors to their locations. And that’s when they get you.
It’s one of the most successful get-rich-quick schemes out there.

Google Is Not Doing Enough

Unfortunately, Google has been enabling these scams, intentionally or not. Google has established extra precautions when it comes to verifying the legitimacy of locksmith listings, but these measures have only made it more difficult for honest locksmiths. Meanwhile, the shady locksmith companies run rampant, finding loopholes simply by using AdWords.
Given the wide reach of the scams, Google treats locksmith companies with suspicion right out of the gate. Locksmith listings are under constant scrutiny, as Google monitors them closely for any spam-like behavior or other red flags. There’s even a special, involved process when verifying new or updated listings.
The extra review makes life more difficult for legitimate locksmiths, but it would be worth the trouble if it actually did anything to reduce the frequency of scams. Unfortunately, it hasn’t had this effect. Not even close.
As long as shady locksmiths are able to advertise with Google AdWords, post photos of fake storefronts, and weasel their way to the top of local search results, the scams will continue.
Of course, it’s impossible for Google to identify scams with 100% accuracy. However, it’s Google. It has more resources, manpower, and control than any of us can even imagine. How is it possible that it hasn’t implemented more effective safeguards against locksmith scams?
Here’s how Prospect Genius thinks Google should be handling this problem:

  • Post a general warning about the scam on all locksmith listings, including red flags to watch out for, so customers are on high alert.
  • Require all locksmiths to display certain credentials (e.g. business license, membership with the Associated Locksmiths of America).
  • Use existing technology to warn customers when they’re calling a number on a VoIP line (which is what many of these scam artists use).
  • Leverage Google Pay to mandate pre-payment for emergency locksmith services so the customer doesn’t get ripped off at the last minute.
  • Verify addresses and storefronts for locksmiths by driving to their physical locations in the Street View Car.

It’s baffling that a small team like Prospect Genius can come up with more productive solutions than Google can.

It’s Up to You

Obviously, we can’t count on Google to make significant changes any time soon. For now, it’s up to honest locksmiths to educate your communities.

  • Spread the word about this scam.
  • Band together with nearby locksmiths and inform your customers about realistic price points.
  • Add a price list to your website.
  • Share news stories about the scam on social media.
  • If you know a specific company in your area is scamming people, call them out!

We can’t single-handedly stop these locksmith scams, but if we spread as much information as possible, we can at least reduce the number of victims.
Here are some news stories to get you started:

  • Locksmith scam hits North Carolina | WNCN
  • Indiana hit hard by locksmith price scheme, overcharging | 13 WTHR Indianapolis 
  • Googling for a Locksmith May Not Be the Best Idea | Digital Trends
  • Fake Online Locksmiths May Be Out to Pick Your Pocket, Too | The New York Times

How to Make the Right Change in Advertising for Your Small Business

Last Updated: January 21, 2016

Are you planning on switching up your online advertising? Nervous about making the transition? Whether you’re switching to a whole new advertiser or just setting a new advertising goal, taking the next step involves a lot of uncertainty. However, with the right tools and mindset, you’ll be able to confidently change directions and put your small business in the ultimate position for success.
Moving escalators stairs, good bad sign
In this post, you’ll discover how to make sure your next step is the right one—no matter which direction you’re headed.
Let’s get started.

What Kind of Transition Will It Be?

First things first: Decide what kind of transition you’re going to make.
For example:

  • Do you want to transition away from a trackable microsite and build your own, high-level website?
  • Do you want to shift your focus toward a different kind of campaign, like paid advertising instead of organic?
  • Do you want to change your advertising provider entirely?

Once you’ve set a specific goal, you’ll be on the right track.

If You Want a Higher-Level Website…

Small business owners often dream of having a dazzling, fully customized website to impress potential customers and blow the competition out of the water. Their budgets, on the other hand, often squash that dream. Most small business owners have to settle for a practical, streamlined website without the bells and whistles.
It’s not unreasonable for you to want a jaw-dropping website for your company. However, you must maintain realistic expectations. If you’re seriously considering upgrading your website and, subsequently, your SEO campaign, then you need to make sure you can afford to pay thousands of dollars per month for top-level web design and SEO.
We aren’t exaggerating. That kind of work costs a pretty penny. Make sure you know what you’re committing to before you make the jump.
In the end, you may be better off asking your current SEO provider if they can add some razzle-dazzle to your site for a smaller price. They just might have a cost-effective solution you aren’t aware of!

If You Want to Shift the Focus of Your Campaign…

Sometimes, it feels like organic advertising moves too slowly. You wish you could strap a jet pack to your campaign. Sadly, until Google launches its new jet pack feature, paid advertising is the closest you’ll get.
Paid advertising, usually in the form of PPC (pay-per-click), generates leads much faster than SEO alone. That’s why it’s fairly common for small business owners to want to ditch SEO and go for PPC, instead.
However, did you know that you can’t just switch from SEO to plain PPC? You can add PPC to your campaign, but you can’t use it on its own. It won’t work. You need SEO along with PPC to boost your AdWords Quality Score; otherwise, you’ll be bidding too much on ads that won’t even display prominently.
If you want to shift to paid advertising, then the first thing you should do is see if your current provider offers a PPC package. This way, you won’t have to completely switch providers. Your current provider already knows all the ins and outs of your business’s online presence and history, so it’s wiser to stay with them if you can.
If your current provider does not offer PPC, then you’ll have to make an even bigger switch…

If You Want to Switch to a New Provider…

Do you feel like your current provider’s limitations are holding you back? Do you feel like you aren’t getting enough out of your campaign? It may be true that your provider can’t deliver the results your small business needs. However, it’s more likely that your feelings are due to a lack of communication, instead.
Before you make any decisions, have a candid conversation with your provider. Whether you aren’t satisfied with your service or you have new goals for your advertising, tell them. Talk about it. They might have the perfect solution for you in their tool kit.
So often, we see clients who are dissatisfied with the direction of their campaigns, only to discover they simply weren’t using the right packages for their needs.
But what happens when your current provider doesn’t have a solution for you?
Transitioning to a new advertiser can be a complicated process; however, it’s well worth it if you find the right advertiser to switch to. So, first things first: Vet your next advertiser thoroughly.
Once you’re ready to make the jump, notify your current advertiser and work with them to transition all of your backlinks. You should also have your web presence cleaned and tidied from top to bottom. Most advertisers offer cleanup services specifically for this purpose.
When you’re organized and forthcoming with your old and new advertisers, the transition process will be relatively pain free.

Brace Yourself for Change

Change is hard. Regardless of your new direction, make sure you’re mentally prepared to navigate unfamiliar terrain. Whether you’re working with a brand-new web designer or setting a click budget for the first time, be open to collaboration and discovery.
And if you do end up switching over to a whole new website and corresponding campaign, be aware that you’re going to see a slight dip in leads as a result. This is because it will take time for your new URL to gain traction with the search engines. Don’t worry, though: It’ll pick up again before you know it.
When you follow our advice, you’ll make a smart decision for the next phase of your small business’s advertising!

With PPC Ads, Users Prefer a No-Brainer

Last Updated: August 13, 2015

Are your PPC ads making users think too much?
brain activity
In a recent article for Search Engine Land titled, “PPC Ads Not Performing? Reduce Cognitive Load,” Andrew Goodman describes what user-experience experts say is an often overlooked performance factor for PPC. In a nutshell, cognitive load refers to the “amount of mental processing power” required to use a website. Applying this principle to PPC ads, Goodman explains that reducing the cognitive load of your ads will make it easier for users to process your ads and, thus, click on them.
What does “reducing cognitive load” mean in practical terms? Basically, you want to make clicking on your ad a no-brainer. Don’t make the user think. Draw a straight line from their search query to your landing page. Use an explicit and specific call to action. Most importantly, make your ad as simple to read as possible. That means minimizing the number of characters and using white space strategically. Overcrowding an ad with too many words and ideas will increase the ad’s cognitive load, which will distract the user and push them away.
For specific examples of effective vs. ineffective ads, read Goodman’s full article. 

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