Last Updated: March 13, 2025
At Prospect Genius, we value your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website (www.prospectgenius.com) or services, including SMS communications.
Information We Collect
We collect information you provide and non-identifying data through automated tools:
- User-Provided Information: When you sign up for services via our website forms or over the phone, we collect details such as your name, business name, address, phone number, email, website, and services offered. What we collect depends on the service requested, and you provide it voluntarily.
- Non-Identifying Data: We use Google Analytics to collect aggregate, anonymous data about website usage (e.g., pages visited) to improve our site and services, and for advertising (e.g., Google remarketing).
How We Use Your Information
We use your information to:
- Provide and improve our services (e.g., building demo sites, sending invoices).
- Communicate with you via email, phone, or SMS (see “Text Messaging” below).
- Analyze site performance and tailor advertising.
- Comply with legal obligations.
Text Messaging
We collect phone numbers through website forms or phone conversations and send transactional SMS messages only, such as:
- Confirmations (e.g., after signing up on our website).
- Requested information (e.g., demo site links discussed with our team).
- Service follow-ups (e.g., invoice reminders if emails go unanswered).
Opt-In
We only send SMS messages with your express consent. You may provide this consent verbally during a phone call (e.g., “Can we text you a link to that site?” or by requesting a text, such as “Could you text that to me?”) or in writing via a web form on our site, where we have implemented checkboxes to confirm your agreement to receive transactional SMS messages.
Frequency
We typically send 1-2 messages per month, though this may increase if you engage in an SMS conversation with us.
Opt-Out
You may revoke consent anytime by replying “STOP” to any message. We’ll stop promptly.
Sharing Your Information
We don’t sell or share your personal information for third-party marketing. We may share with:
- Service Providers: Twilio and RingCentral (for SMS/phone), SendGrid (for email), and telecom carriers to deliver communications. These entities protect your data.
- Legal Requirements: If required by law or to protect our rights.
Your Rights & Choices
You control your information:
- Access, Update, or Delete: Email privacy@prospectgenius.com to request access, updates, or deletion of your data.
- Cookies: Disable cookies in your browser (may affect functionality).
- Google Ads: Opt out of personalized ads via Google’s settings.
- SMS: Reply “STOP” to unsubscribe.
Data Retention
We retain your personal information, including phone numbers, for as long as needed to provide services or support returning clients. Since clients may return after months or years, we do not set a fixed deletion timeline but will delete data upon request or if no longer relevant.
Data Security
We use reasonable measures to protect your data from unauthorized access, loss, or misuse, though no system is 100% secure.
Compliance with Laws
We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and other applicable laws governing SMS and data privacy.
Contact Us
Questions? Reach us at:
- Email: info@prospectgenius.com or privacy@prospectgenius.com
- Phone: 1-800-689-1273
- Mail: 279 Troy Rd Ste 9 #102, Rensselaer, NY 12144
