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You are here: Home / Archives for Blog / ScamWatch

ScamWatch, where we expose the tricks and traps that shady marketers use to swindle small businesses.

SEOptimer – An SEO Analysis Tool or a Sales Pitch?

Last Updated: February 21, 2024

In the realm of digital marketing, SEO analysis tools are pitched as the compass for navigating through the complexities of search engine optimization. Yet, it’s crucial to recognize these tools for what they often are: a sales pitch veiled as a helpful report. Let’s dissect a recent SEO report to unveil the inaccuracies and remind ourselves of the importance of critical evaluation. A client of ours, Junk Daddy LLC, recently came to us asking about an online SEO report he’d received from SEOptimer. We went through it, point by point, and our results are below.

An abstract illustration that metaphorically depicts the concept of deception within the context of SEO analysis. The image features a large, stylized magnifying glass focusing on a document that symbolizes an SEO report.

The Misleading Claims Uncovered

Upon examining the report from SEOptimer for a specific website, several assertions made by SEOptimer were found to be false or misleading:

    1. Title Tag Length: The report suggested a maximum of 70 characters for title tags, whereas ours is 101 characters long. This difference is primarily a matter of opinion, as there’s no strict rule on length.
    2. Page Text Content Volume: The analysis reported our homepage content at 297 words, but an accurate count reveals a much higher word count of 597. This discrepancy highlights a significant error in the tool’s assessment.
    3. Missing Alt Attribute: SEOptimer accurately reported that one image on this website is missing an alt attribute. It is important that online images be tagged with appropriate alt attributes, as these tags serve multiple useful functions, such as helping users who cannot see an image understand the image’s contents. However, here’s what SEOptimer missed: The image in question was loaded through a third-party script, rendering it essentially impossible for us or our client to edit. It’s also important to note that this is only one image, out of dozens on the website. In the grand scheme of things, this is a very minor issue that doesn’t merit major concern.
    4. Robots.txt File: SEOptimer reported that our website did not have a robots.txt file, which is a grave issue that will heavily impact a website’s rankings. Contrary to the report’s claim, our site does have a robots.txt file, indicating an error in the tool’s detection process.
    5. XML Sitemap: The tool also failed to detect our site’s XML sitemap, and instead asserted that we did not have one. This is blatantly untrue, and is reflective of a problem with the report’s accuracy.
    6. Backlink Quantity: The report suggests an insufficient number of backlinks. However, we’ve invested in a standard amount of high-quality backlinks, which will go further in helping a business build credibility online. The fact that this tool doesn’t account for quality, and only evaluates quantity, is an oversight.
    7. Google Pagespeed Index Score: SEOptimer reportedly ran a Google Pagespeed test on our site and received a score of 44/100 on our behalf. Skeptical of this number, we decided to re-run the test ourselves, and received a significantly higher score of 56/100. This suggests a potential underestimation of our site’s performance.
    8. Use of Inline Styling: SEOptimer was critical of some minimal use of inline styling on our website. While it’s true that widespread use of inline styling can cause a website’s code to become unwieldy and redundant, we employ a very minimal amount of inline styling that will not cause any performance issues.
    9. Social Media Presence: The tool recommends a broad social media presence. However, not all platforms may be relevant to our strategy, indicating a gap in the tool’s one-size-fits-all approach.
    10. Business Address Display: SEOptimer deducted points from our score because Junk Daddy LLC does not display a business address on their website. However, their service area business model doesn’t necessitate displaying a physical address, which the tool fails to consider.

The Reality Behind the Numbers

These inaccuracies highlight a concerning trend: the potential of automated tools being used to misguide rather than inform. For instance, the discrepancy in content volume could mislead a site owner into making revisions to their site that may be unnecessary at best and harmful at worst. Similarly, false flags on technical elements (such as the flags on the robots.txt and XML sitemap files we discussed above) could divert attention from genuine site improvement opportunities. SEO is as much art and judgement as it is science so without a substantial background in SEO, it’s very easy for these reports to mislead.

Navigating the SEO Landscape

We wanted to share this anecdote with you, because we feel that it serves as a healthy reminder to approach automated SEO reports with caution. They can offer helpful insights, but should not be your sole basis for decision-making. Here’s a more effective strategy:

  • Cross-Verification: Always double-check any automated SEO report’s findings with other tools— or you can verify the results manually, like we’ve done here.
  • Professional Consultation: Consider insights from SEO professionals who can provide context and nuanced understanding.
  • Focus on Holistic Improvement: Beyond chasing algorithmic shadows, ensure your site offers genuine value to your audience.

In conclusion, while SEO analysis tools can help signal areas of your website that can be improved upon, they’re not infallible. Understanding their limitations and potential usage as an advertising gimmick is essential. By combining these tools’ insights with professional advice and common sense, you can navigate the SEO landscape more effectively and make truly impactful improvements to your site.

Is Your Google Business Profile Really Suspended? Beware Of This New Scam

Last Updated: February 8, 2024

In today’s digital landscape, bad actors are continually crafting new strategies to take advantage of unsuspecting individuals. Small businesses, with their heavy dependence on platforms like Google to boost their online visibility, find themselves in the crosshairs of these deceptive tactics unfortunately often. One such scam involves fraudsters posing as Google representatives, falsely alerting businesses that their Google Business Profile has been suspended. As a small business owner, you’ve likely been on the receiving end of one of these spam calls lately. It’s essential for businesses to understand this scam and spot these attempts quickly. In today’s blog post, we’ll fill you in on this all-too-common scam, advise you on how to identify legitimate calls from Google, and give you more tips for protecting your business’s online reputation.

Smartphone in hand, showing incoming call from unknown caller

Understanding the Scam’s Context

As a small business owner, we’re sure you understand the importance of maintaining an active Google Business Profile for your business. Google is, by far, the most popular search engine among American consumers, so it’s key to ensure that your business is visible on the platform. Scammers, too, have realized the deep trust many place in Google. This trust, combined with the significance of online visibility for businesses, creates a fertile ground for deceit. Small businesses, often lacking dedicated IT teams or comprehensive cybersecurity measures, become prime targets for such scams.

How the Scam Works

The scam begins with a phone call, typically automated, alerting the business owner that their Google Business Profile has been suspended due to suspicious activity. The caller may introduce themselves as a representative from Google and press the urgency of the situation, emphasizing the potential loss of customers.

The objective? It varies. The scam might be a ruse to get the business owner to divulge sensitive information, such as login credentials, or to pay a fee to have their profile “reinstated.” It’s manipulative, leveraging the fear of losing potential customers.

Should a business fall for this ruse, the repercussions are vast. Direct financial loss from fees paid to the scammer is just the start. If the scammer is able to manipulate you in to handing over access credentials, they could completely hijack your business profile. From there, they could alter details on your profile, potentially sending your leads to a competitor. They could even just delete your profile altogether, costing you all of your hard-earned reviews! Needless to say, the reputational damage from such intrusions can be long-lasting.

Confused man

Is Your Profile Actually Suspended? Verify Before You Act

Before panicking, there’s a straightforward way to ascertain the status of your Google Business Profile:

  1. Login to Google: Head over to Google and ensure you’re signed in to the correct account linked with your Google Business Profile.
  2. Access the Manager: Navigate to the Google Business Profile Manager. This is your command center for all things related to your business’s Google presence.
  3. Check the Status: Once in the Profile Manager, look for notifications or alerts. If your profile was genuinely suspended, this is where Google would notify you.

Will Google Ever Call You Regarding Your Business Profile?

It’s important to note that Google rarely cold calls small businesses. If there is a genuine problem with your Google Business Profile, they will likely alert you via email. Direct calls from Google representatives are exceedingly rare, though they can happen. It’s essential to discern between legitimate communications from Google and a scam. Here are some tips to help you make this distinction:

  • Authentic Google calls will typically originate from a (650) area code, signaling their Mountain View, CA base.
  • A real Google representative will never request direct payment, press aggressive sales, or push for immediate actions under threat.
    • Remember that Google Business Profiles are completely free! No Google representative should ever request payment to list your business on their platform.
  • Unsolicited calls from Google, when legitimate, tend to be benign. They may call you in order to verify simple details on your business profile, such as your operating hours.

Two women at desk in office

Our Final Word: Stay Safe and Informed

The digital realm, while rife with marketing opportunities for small businesses, has its fair share of dangers. It’s vital to approach unsolicited communication with a dose of skepticism, especially if it’s a cold call asserting affiliation with Google.

Remember, if you’re concerned that your Google Business Profile has been suspended, always verify directly through your Google account before taking any actions. And, if you’re ever in doubt about online scams or the status of your Google Business Profile, don’t hesitate to reach out to us at Prospect Genius. We’re here to assist and ensure your online business presence remains secure and flourishing.

“Verify Your Google Business Profile” Scam: Unmasking the Threat

Last Updated: February 8, 2024

In today’s digital age, having an online presence isn’t just beneficial for your small business— it’s essential. Google, being a dominant force in the online ecosystem, is a primary platform for businesses seeking visibility. However, with this prominence comes potential pitfalls, notably in the form of scam calls. One of the most prevalent and concerning scams targeting small businesses today is something we’re calling the “Verify Your Google Business Profile” scam. In this post, we’ll dive deep into its mechanics, its aims, and how to safeguard against it.

A hand hovers over a smartphone, about to accept a call. A red "alert" icon is superimposed over the photo.

The allure of posing as Google

Scammers often take the path of least resistance, seeking ways to exploit trust and credibility. Posing as representatives from Google, a platform universally recognized and trusted, they can prey on businesses who rely heavily on their online reputation and visibility.

Why do these scammers target small businesses?

Small businesses are often the prime targets for a handful of reasons:

  • Resource Limitation: Many small businesses lack the IT infrastructure or expertise to quickly identify and thwart such threats.
  • Reliance on Visibility: For many small businesses, local search visibility on Google is crucial. Any threat to this visibility can be perceived as dire, making them more susceptible to scare tactics.
  • Less Familiarity: Larger corporations often have protocols and training in place for such scams, while smaller entities might not be as well-prepared or informed.

How the scam operates

The scam typically starts with an automated call, asserting a connection with Google. The message will urge the business to “press 1 to verify [their] Google Profile.” But it doesn’t stop there. The robo-caller intensifies the pressure by warning of dire consequences. They claim that if the business doesn’t comply, potential customers may no longer find them on Google. For many businesses, especially smaller ones, such a threat can spur hasty, ill-informed decisions.

Once a business owner or representative presses ‘1’, the trap snaps shut. They could be routed to a live scammer, further pushing the ruse, possibly seeking sensitive business details or direct payment.

A woman staring at her laptop, confused

Objectives of the scam

So, what are these scammers looking to gain? Most often, money. Once you’ve bought in to their ruse, these scammers may coax you to pay a fee for profile “verification”. Data theft is another possible goal, with the acquired information aiding other fraudulent activities. In more extreme cases, the scammer might aim to take over your business profile. Once in control of your Google Business Profile, these bad actors could maliciously alter the information on your profile, or potentially delete it altogether— a devastating blow to your online reputation.

Recognizing Legitimate Google Calls

It’s important to note that Google will rarely call small businesses unsolicited. In the case that your Google Business Profile needs to be verified, they will likely contact you via your Google account email. However, there are some cases in which a representative from Google will reach out to you. Here are some tips to help you identify when that call is legitimate, and when you should hang up:

  • Origins: Genuine Google calls typically come from a (650) area code, signaling they’re from Mountain View, CA. This is the location of Google’s main corporate office.
  • Content: Legitimate Google representatives will never request payment in exchange for verifying your Google Business Profile. Representing your business on Google with a Google Business Profile is completely free, and no legitimate representative from Google will ever demand payment in exchange for this service.
  • Initiation: Google rarely calls businesses unsolicited. If they do, they may wish to verbally confirm certain profile details for quality control purposes— but never under duress or threat.

The “Verify Your Google Business Profile” scam we’ve outlined in this blog post is a manifestation of the constant battle between scammers seeking new avenues of deception and businesses striving to protect their interests. Awareness is the first line of defense. Here at Prospect Genius, it’s our goal to help you understand the nature of these scams. Knowledge is power! When you stay informed, your small business will be better prepared to tackle these bad actors head-on, ensuring your operations remain unscathed in the digital realm.

Be sure to check the Prospect Genius blog frequently for more information on how to protect your small business’s digital footprint— and if you have any questions, always feel free to give us a call or reach out via email.

Beware of Domain Listing Scams: What You Need to Know

Last Updated: February 8, 2024

Dear Valued Customers,

At Prospect Genius, we prioritize your security and the well-being of your online presence. It has come to our attention that some of our clients have received questionable letters in the mail, advertising a so-called “domain listing” service. Today, we’re shedding light on this situation to keep you informed and safe.

What is the Domain Listing Scam?

These letters, often presented on official-looking stationery, advertise an online business directory listing service. They will include details about your website’s domain and sometimes additional information about your registrar. The objective? To charge you between $200-$300 for a service that is either non-existent or of negligible value. To give you a clearer idea of what to watch out for, we’ll be including photos of several such letters that our clients have shared with us.

 

Scan of a a scam "domain listing" letter. Sensitive info has been redacted.
Example of the letters in question

The Dangers of These Scams

At first glance, these letters might appear genuine due to the accurate information they display. However, this is often publicly accessible information, and its inclusion is merely a tactic to lend an air of legitimacy to their claims.

The most alarming risk is financial. By providing payment details to these scammers, not only do you risk the loss of the sum they’re asking for, but you’re also exposing your sensitive financial information to potentially malicious actors. This could lead to unauthorized charges or, worse, identity theft.

Moreover, by engaging with these offers, you could inadvertently align your legitimate business with less-than-reputable entities. This can harm your brand’s reputation and trustworthiness in the long run.

Photograph of a a scam "domain listing" letter. Sensitive info has been redacted.
Another letter, provided by a helpful Prospect Genius customer

Your Safety Net: Prospect Genius

Before making any decisions about your website, or if you ever receive suspicious mailers related to your online presence, we urge you to contact us. As your trusted online marketing partner, Prospect Genius is here to guide you, clarify doubts, and ensure your business remains protected.

Remember, it’s always better to be safe than sorry. These scams prey on those who might not be in-the-know about the intricacies of the online world. So, please, if something feels off, or you’re unsure, don’t hesitate to reach out.

Thank you for placing your trust in Prospect Genius. We’re here for you, every step of the way.

Know the Pitfalls of Having Multiple Websites for Your Business

Last Updated: February 8, 2024

Building a strong online presence is essential for the health of your business. Having more than one website, though, does not actually improve your online presence. In fact, multiple websites can actually lead to reduced performance and customer confusion.

Google search open on desktop computer

Multiple Websites Compromise SEO

Search Engine Optimization, or SEO, is the process of improving your website’s position in online search results. The higher a site’s ranking, the more people will click on it. Prospect Genius specializes in SEO in order to help our clients rise to the top of search engine results.

Having multiple websites undercuts any SEO efforts, however, because the algorithms that search engines such as Google and Bing use to determine search rankings penalizes this behavior. When both of your sites end up competing with each other for rankings in search results, both of them will lose!

Man confused on the phone, looking at computer

Double Sites, Double Confusion

When customers search for your business on the web, what happens when they find two sites for the same company? At best, they’ll be confused. At worst, they’ll be mistrustful. Either way, they may choose to navigate to a different business altogether.

On a logistical level, it’s also challenging for business owners to keep multiple websites current and consistent. For example, changes to location, hours, and services have to be updated on all sites (and can cause major issues if they’re not).

Additionally, the impact of a company’s brand can be compromised if you have multiple websites. It’s hard to keep a true sense of consistency and brand recognition with duplicate sites, especially if you’re using different hosting platforms.

In the end, creating and hosting a second website is simply not a good use of money. There are more effective ways to boost your web presence without harming the online traction you already have.

Is a Second Site Ever a Good Idea?

In rare cases, having a second website might be warranted. For example, if your business has another location that’s more than 50 miles from the primary location, having a second website might be the way to go. These cases are few and far between, though, and keeping to one website is generally the best course of action.

If you encounter pressure to buy a second website, ignore it. If a solicitor calls you to say it’s a good idea, simply hang up. If you get an email urging you to double up on your sites, delete it.

Group of four high-fiving over table

For Prospect Genius clients who may have chosen to get a second site, the best way to manage the situation is to tell us! We’ll work 1:1 with you to shut down the secondary site and redirect traffic to your main site. We’ll also discuss any changes that you want to make to your primary site so that it looks and works the way you want it to.

As your website and SEO team, Prospect Genius is here to make your business stand out online. Call or email us today to find out how we can make your web presence strong, clear, and consistent.

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