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You are here: Home / Archives for Blog

HomeAdvisor: Helping Large Companies Crush Small Ones

Last Updated: December 22, 2014

multi-tasking man being stepped on by a shoe
Are you using HomeAdvisor to locally market your appliance repair company? You’re joined by hundreds of other nearby appliance services, many of which are at a huge disadvantage. You’ve probably gotten this feeling already—that the game is rigged in favor of larger companies with greater resources—and we’re here to confirm your suspicions. HomeAdvisor is bad for small businesses like yours.
Let’s start off with the most obvious pain point: the speed at which you’re forced to respond to leads. By now, you’ve realized that the only way to be successful on HomeAdvisor is to respond immediately to any and all leads that come your way. However, as a small, one- or two-man operation, that means you have to balance your work with answering the phone and hunting down leads. As you know firsthand, it’s awfully difficult to answer the phone when you’re already on another job with your hands inside a dishwasher or squeezed behind a refrigerator. Frankly, it’s unrealistic for a small appliance repair outfit like yours to land these jobs unless you happen to be free at the moment the call comes in. This is where big businesses get a huge leg up on you.
While this unrealistic demand for immediacy is enough of an obstacle, there’s another major problem with HomeAdvisor: the cost. At the start of your program, you agree to pay a certain amount per lead. But based on the feedback we’ve heard from many of our clients (who are small business owners like you and former HomeAdvisor customers), leads are often shared with as many as five to ten other businesses. You probably already had a feeling that the odds were stacked against you, but let’s do the math: If leads are shared with five different businesses, then that means you have a one-in-five chance of closing each lead. So, if you think about it, you’re actually paying five times as much for every lead you finally do close. On top of that, we’ve heard reports from our clients that HomeAdvisor would occasionally charge them far more than what they were told they’d be charged per lead. Has that ever happened to you? Clearly, HomeAdvisor is rigged in favor of big businesses with big budgets, because most small companies like yours are hurt by such an expensive, unpredictable investment.
But that’s not even the most frustrating part, is it? You know that even when you do respond to a lead in time, there’s a significant chance that the prospect on the other end is looking for a service that you don’t even provide! That’s because HomeAdvisor is fundamentally incentivized to send you as many leads as possible, even if they’re barely relevant to your company. The reason for that is simple: The more leads HomeAdvisor sends you, the more money it makes. Since HomeAdvisor will still charge you for a bad lead, you’ll not only be taking time away from work to track it down, but you’ll actually be losing money on it, too. Again, big companies might not have a problem with this, as they have plenty of room in their budgets. You, on the other hand, really feel the consequences of HomeAdvisor’s poorly designed services.
It’s no wonder HomeAdvisor has a one-star rating on ConsumerAffairs.com.
Prospect Genius took all of the above pain points into account when we created our lead generation program. We take great care to ensure that our goals are the same as your goals, that our success is dependent on your success. Unlike HomeAdvisor, our Core package uses SEO (search engine optimization) to generate leads and only requires a flat, monthly fee. We provide you with your own fully functional website and metered phone number. This way, when a prospective customer discovers your website or Google listing and dials that phone number, they will be calling you directly. You won’t have to go on a wild goose chase for leads that four or five other businesses are also hunting down. You can respond at your earliest convenience (although promptness should always be a priority) without worrying that you’ve automatically lost a job. Best of all, it doesn’t favor big businesses over small ones. Everyone has an equal shot at success.
You don’t need an “advisor,” you need a partner! Prospect Genius champions small businesses like yours. We offer a wide variety of online marketing tools that will match any budget. Go ahead and browse our advertising services—or better yet, give us a call for a pressure-free chat with one of our representatives! It’ll only take five minutes to figure out if we have products that make sense for your particular situation.
Stop working harder than you have to—and stop lining the pockets of a company that’s only helping your larger competitors get a leg up on you!
Call now at (800-689-1273).

SEO Can Take Months: A Hard Lesson in Planning Ahead

Last Updated: February 15, 2024

Back in 2008, Bob got laid off from his full-time desk job during the economic downturn. Frustrated with the corporate world and itching for more independence, he decided to strike out on his own and do something that he loves: working with his hands. He always had a strong work ethic and often found himself cutting down trees and planting bushes for friends and family, so he figured, “Why not open my own landscaping business?”
The following year, Bob made a minuscule living while his wife’s nursing job covered the majority of their household expenses. That’s usually how the first year of owning a brand-new business goes. Over the next several years, he tried out some advertising on his own to boost his business. He made a small website and a Facebook page, posted flyers, and distributed his business card. Business picked up a little bit, but it wasn’t enough.
Four years later, in 2012, his wife told him that their finances were getting too tight and that they needed to be saving more money. After all, they wanted to be able to send their kids to college some day soon. Bob’s phone still wasn’t ringing much come springtime, when he should have been getting slammed with landscaping jobs, so he hired an online advertiser. The advertiser, realizing that Bob needed jobs immediately, fixed Bob up with an expensive pay-per-click (PPC) campaign and promoted Bob’s Landscaping on various business directories and social media. As a result, Bob’s phone did ring with more jobs; however, the jobs weren’t pouring in like he’d hoped, and he found himself having to book jobs with flaky customers who often cancelled their services at the last minute or wound up not being able to pay in full. Not only was Bob frustrated, but he was also hemorrhaging money.
Finally, at the end of 2013, his wife’s voice of reason chimed in. She told him that they couldn’t keep losing money every year: There was college tuition and a mortgage to think about. He would have one final year to turn the business around, or else they would have to shut it down for good. This agreement lit a fire under Bob, and that very same night he started researching other advertising options. That’s when he came across search engine optimization, or SEO.
The next morning, he found and called a reputable advertising provider, who explained that SEO usually takes about three to four months to start producing measurable numbers of leads. That meant Bob’s Landscaping would start receiving good quantities of leads right around April—the start of Bob’s busy season! He signed up and, sure enough, come springtime, Bob’s phone was ringing off the hook. This time, he was able to book contracts early in the season with reliable customers who actually planned ahead. This was the type of customer he’d always wanted but was rarely able to find. Even to this day, instead of having to take any flimsy job that comes his way, he’s able to cherry-pick those enviable customers and turn down jobs that don’t seem worth the service call. His company’s finances are on the upswing, and he’s been able to keep his doors open ever since.
In short, Bob is exceedingly glad that he set up his SEO during his business’s downtime.

The Early Bird Gets the Worm

That’s the moral of this story: If you want to become like Bob and be able to cherry-pick quality customers, then you need to plan your advertising well in advance. By giving yourself a good three months for your web presence and SEO to ramp up, you won’t miss out on those valuable, early contracts. Plus, those early jobs could easily become lifelong customers if they’re satisfied with your work.

The Sooner You Act, the More You Save

When you plan your advertising in advance, not only will you get higher quality leads, but you’ll get them for a much better price. That’s because you won’t have to go into an advertising frenzy at the eleventh hour in order to get enough leads to sustain you through your busy season.
For example, let’s say you want to get 50 calls per month from May through July.

  • If you sign up for SEO in January, you’ll be able to reach that goal and pay roughly $300-$500 per month.
  • If you sign up for SEO in February, you’ll be able to reach that goal only if you also add a small-scale PPC campaign for one of your services. This will cost you roughly $600-$800 per month.
  • If you sign up for SEO in March, you’ll be able to reach that goal only if you also add a full-scale PPC campaign for at least two of your services. This will cost you roughly $900-$1,200 per month.

Take a look at the table below, which shows how much extra you’d have to pay if you waited to start advertising in February or March.

spending increase

In other words, if you sign up for SEO in January in anticipation of the coming spring’s busy season, then you’ll end up paying the lowest price—and you’ll probably land the better customers to boot!

Learn From Bob

This year, don’t go through the hardships that Bob went through. Take a lesson from his story and skip straight to your happily-ever-after.
Note: Though based on very real experiences of several of our clients, “Bob” is a fictional character presented here for instructional purposes only. 

What Can You Do Now to Up the Ante of Your Campaign in 2015?

Last Updated: February 15, 2024

Around this time every year, we hear from a lot of clients asking us how they can add more oomph to their campaigns. They want to start off the next year strong. This year, of course, has been no different. We’ve already had several proactive business owners ask us what they can do to put themselves in a position where they will see even more leads than before. With that, we decided to dedicate this post to the numerous ways in which you, our clients, can improve and build upon your existing campaigns. If you’d like to maximize your online advertising success, read on!

For Our Starters

First and foremost, if you’re currently enrolled in our Directory Dominator or Starter program, you can upgrade to the Core program. Core is lead generation, instead of basic web presence management, so upgrading is a good way to get more calls and e-mails.

For Core Customers

If you’re already a member of our Core program, there are plenty of things you can do to make your SEO campaign even more effective.

  • Make sure your LeadTrax™ site has a page for every service you offer so you don’t miss out on valuable leads.
  • Make sure your LeadTrax site is not promoting any service(s) you no longer offer so you don’t have to turn down jobs.
  • Make sure you notify us if your contact information has changed. That way, you won’t miss leads because they went to an old e-mail address or phone number.
  • Update your phone package if you need to add more lines or route your calls to a different number. You can change the forwarding number yourself in the Client Portal if you have only one line.
  • Add brand pages to your LeadTrax site (e.g. “Maytag Appliance Repair,” “Trane Furnace Repair,” and so on). This will help you capture traffic from more specific searches.
  • Let us disclose your hidden addresses. If you’ve requested to have your business address hidden, let us display it, at least on some directories. Most directories require a physical location these days, so a hidden address means your business can’t be listed in those directories.
  • Add a second LeadTrax site if you’re expanding your business to cover a new service area. (This only works if you’re actually opening up a second physical location.)
  • Add SocialStream™ to your campaign and have our team create blog posts for you and share them on your social media accounts as many times per month as you’d like.

If you want to make a more drastic change, you can always upgrade to our Premium package and enjoy all the immediate benefits of pay-per-click when it’s combined with your existing SEO.

For Premium Customers

If you participate in our Premium program, then you’ve already done a great job setting yourself up for optimal lead generation. While Premium combines the best of SEO and PPC, there are still a few adjustments and additions you can make to maximize your campaign’s success.
As a Premium customer, you can make any of the changes in the list above. In addition, you can also kick up your PPC efforts by adding a remarketing campaign. Powered by Google AdWords, a remarketing campaign targets your ads at people who have recently checked out your website. This keeps your business at the top of their minds, building familiarity and trust in your brand.
(Note: Remarketing campaigns are also available for customers who use our PPC service exclusively.)

Climb the Mountain

The steps involved in search engine ranking depicted as a path up a mountainAs we’ve said before, you can compare online advertising to the slow ascent up a mountain, with the top-ranked position on Google acting as the peak. But, just like climbing a mountain, you have to start at the foothills—which, in this analogy, are local directories and Google Maps. Then, as you climb higher, you’ll reach optimized website content, social media, and PPC. The higher you climb, the more competitors you will outrank.

At the end of the day, your goal should be to get closer and closer to the peak of this mountain. If you feel like you’ve been hanging out at the same altitude for too long, then it’s time to get out your grappling hooks and start climbing again. Prospect Genius has a wide variety of services designed to hoist you all the way up to the summit, so why delay? Call your account manager today to see what you can do to make sure you climb even further in 2015.

Common Ways Businesses Sabotage Their Own Advertising

Last Updated: February 15, 2024

Way back in September, we discussed how you can figure out which form of online advertising best meets your company’s needs. Then, in October, we reviewed the traits you’ll want to look for in a provider. Now that you’ve found the right program and the perfect provider for the job, a successful advertising campaign is yours to lose.
Here are the ways many business owners wind up unintentionally sabotaging their own online advertising campaigns.
Man about to topple house of cards

How to Ruin SEO

Hire more than one advertising company at the same time. The advertisers will counteract each other’s work, you’ll likely ruin your web presence, and you’ll be paying twice as much. To cause even more damage, don’t tell your advertisers you’re working with another company. See also: For SEO Companies, Two’s a Crowd.
Post fake reviews. Google, along with most online business directories, can detect when you’re posting an anonymous review from your own computer. You’ll get flagged as spam.
Post reviews from locations far away from your listing’s IP address. If you’re a local service provider and you have customers post reviews from distant locales, search engines and most directories will find that suspicious, leading to a penalty.
Tinker with your Google Maps listings. If you want to get flagged by Google, just keep changing information on your Maps listing. Google will detect random changes coming from a second IP address and will most likely penalize you.
Don’t send your PINs and log-in info to your provider on time. Instead, you can forget to call your account manager with the PINs that Google and Bing send you, preventing your provider from completing your listings’ authentication process (which obviously prevents your campaign from performing).
Use a fake address on Maps listings. Whether it’s Google or Bing, you can try using a fake address that places you in a prominent service area—but only if you want to get caught and have your listing suspended.
Don’t use a consistent business name from site to site. To confuse search engines and dilute your campaign’s potency, use different variations of your business name on various directories and listings. Even differing punctuation and spelling can affect your web presence.

How to Ruin PPC

Search for your own ads frequently. Doing this will drive up your ad group’s costs (due to high volume impressions and low click rates), so you’ll be causing yourself to pay extra for the exact same services.
Click on your own ads frequently. High click rates will raise the perceived value of your ads and therefore your ad costs. Again, you’ll be causing yourself to pay more without any actual increase in lead generation.
Don’t utilize the reporting tools and performance trackers available to you. Prospect Genius offers a Client Portal with a number of tracking features, and many other advertising companies offer certain tracking as well. But don’t use them if you want to ruin your PPC campaign. When you want to check on your campaign’s performance, just keep searching for and clicking on your own ads. That’ll do the trick.

How to Ruin Local Directory Listings

Purchase Facebook “Likes” and Twitter followers. Having a large number of followers on Facebook and Twitter may look nice to newcomers at first glance, but it’s quite transparent and ultimately does nothing for your web presence. In fact, Facebook is cracking down on fake accounts, so if your fan base is full of them, then you’ll soon feel the repercussions.
Post fake reviews. To repeat what we said above:  Most online business directories can detect when you’re posting an anonymous review from your own computer (thanks to your IP address). Usually you’ll get flagged as spam; in the case of Yelp, those reviews will be completely filtered out before they even make it to your page.
Tinker with your company contact info on Facebook. This will be confusing not only to your fans, but to search engines as well. Facebook and Bing are actually connected, so changing your company info on Facebook could wind up impacting your performance on Bing.

How to Ruin Pay-Per-Lead

List your company multiple times on the same directory with slightly varied information. Business owners might try signing up for the same pay-per-lead directory multiple times, whether accidentally or on purpose, which only leads to confusion for consumers. Plus, you could wind up paying to receive the same lead twice.
Use your paid phone line in your contact info on other sites. If you provide your contact info to sites like the Better Business Bureau, Yelp, or Facebook, use your paid phone number. This way, you’ll pay your directory service for any calls that come through that line, even if the leads weren’t generated by that service. Who doesn’t like paying extra?
Don’t complain about bad leads. Sometimes, PPL directories list you for the wrong services or the wrong location, and you’re sent leads that inherently can’t lead to an actual booked job. You still pay for these leads, so unless you ask for a refund, you’ll be paying money without getting any return. To keep it this way, don’t call the directory’s customer service to correct the error or get a refund.
Don’t answer customer calls or respond to e-mails. This way, you’ll still get billed for the leads that are sent to you without ever booking any jobs. It’s a lose-lose!

Don’t Get in Your Own Way

Obviously, this is all a tongue-in-cheek way of telling you what not to do once you’ve started an online advertising campaign. Being a small business owner is hard, and we want only success for you. We don’t want you to ruin or sabotage your campaign; instead, we want you to be your own strongest supporter. Let your advertising provider do all of the work that you hired them to do, and don’t interfere. By all means, keep in touch with your provider and ask for updates on your campaign’s performance and results. Just be careful not to cross the line between asking friendly questions and derailing your campaign’s chances of success.
If you’re unsure whether you’re doing the right thing, simply call or e-mail your provider and ask! You’ll both be grateful that you did.

Want to Cut Back on Advertising Costs This Winter?

Last Updated: February 15, 2024

Each year, we hear from a handful of clients who wish to decrease their spending during the winter. Most often, it’s due to the overwhelming costs of the holiday season. We want to make sure small business owners are able to enjoy the holidays with their families without stressing about their online advertising, so we’ve put together a guide for cutting back on advertising costs without doing long-term damage.
Here’s what you should, and shouldn’t, do when you want to temporarily minimize your Internet marketing expenses.

Definitely…

Create a budgeting plan in advance. If you anticipate difficulty paying for advertising during the winter months—whether it’s due to holidays or your company’s slow season—you can actually plan ahead. Prospect Genius offers flexible financing, so if you’re expecting heavier cash flow during the spring and summer than in the winter, you can pay extra ahead of time. Instead of paying the same amount every month, regardless of your company’s fluctuating profits, you can choose to pay more while you have a surplus and pay less while you’re tightening your belt.
For example, if you’re signed up for our $299/month Core program, you could pay $50 extra per month from March through November while you have increased profits, and then you would only have to pay $75 in December and $75 in January. This allows you to keep your online presence strong, prepare for the seasonal increase in demand, and beat out your competition that didn’t made such a wise decision.

Feel Free To…

Pause your pay-per-click campaign (if you have one). This type of advertising program is designed to turn on and off very easily without causing damage to your overall web presence. Because you pay for clicks as they come in, you can choose to stop the campaign, and all that will happen is that you will stop seeing PPC leads and site visits until you resume payment.
If you’re serious about decreasing your spending and you don’t mind your business’s leads taking a hit, this measure could really help. We recommend it especially if you provide seasonal services like landscaping or junk hauling, which are naturally slow during the winter. You can save the PPC costs and campaign management fees while only missing out on a small amount of traffic.

Do NOT…

Stop your SEO campaign, under any circumstances. SEO is a lifestyle. Since search engine optimization is an ongoing, strategically tiered and integrated process, it must be kept consistently intact. There is no “pause” button. As SEO providers, we must create, update, and maintain many listings for your business. If we have to take all of your listings down because you stopped your campaign, then your web presence will take an enormous hit.
In fact, if you do toy around with your online presence by stopping and starting your SEO, you run the risk of Google perceiving your actions as spam. If that happens, you could be looking at a very long delay before you recover. For example, some people affected by Google’s algorithm update nicknamed “Penguin” took action to rectify their infractions and were left waiting 12 months to find out whether those changes actually worked! All those people just had to sit and wait, hoping that they would recover, because it took Google 12 months to roll out an update to Penguin’s accompanying filter. You don’t want to be like those unfortunate people and put your entire web presence in limbo for a full year just to save money for two or three months.

We’re Here to Help

As our mission statement says, we exist to help small businesses thrive. Our bottom line is your success. We want you to enjoy the holidays without stressing about your company’s advertising budget or compromising your company’s well-being. Please don’t hesitate to call or e-mail us if you’d like to discuss your options for decreasing advertising costs this winter.

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