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You are here: Home / Archives for Blog

The 3 Ranking Factors You’re Overlooking

Last Updated: April 1, 2025

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Baseball season is here, and every fan knows the thrill of a grand slam. It’s the highlight-reel moment that gets the crowd roaring. But ask any coach or player who’s hoisted a championship trophy, and they’ll tell you the real secret: it’s not the home runs that win games—it’s small ball. Bunting, stealing bases, hitting singles, playing solid defense. Doing the little things right, inning after inning, adds up to a W.

Your small business’s search rankings? Same deal. Everyone’s chasing the “home run.” That shiny new tool or a quick trick to dominate Google overnight (looking at you, GBP Heatmap fans). But the pros know that consistent, fundamental plays beat flashy distractions every time. At Prospect Genius, we’re all about “Clean, Plan, Grow”—and today, we’re breaking down three overlooked ranking factors (plus a bonus AI curveball) that are your small ball SEO playbook. Master these, and you’ll be racking up wins all season long.

1. NAP Consistency: Your Leadoff Hitter

In baseball, a leadoff hitter sets the tone—get it wrong, and the whole inning suffers. For local SEO, that’s your NAP (Name, Address, Phone number). If your business info isn’t identical everywhere online (your website, Google Business Profile (GBP), directories, social pages) Google gets confused. And a confused Google doesn’t rank you highly.

  • Why It Matters: Inconsistent NAP is like sending a pinch hitter who doesn’t know the signals. Google’s bots won’t trust your listing, and your visibility takes a hit.
  • How to Fix It: Audit your top listings (think GBP, Yelp, Bing) and make sure every letter, number, and comma matches. Use a tool like a citation checker for a quick scan, but don’t panic at their “you’re missing 80%” scare tactics (we debunked that in a previous article). Focus on the big players that matter to your industry.

Pro Tip: Update your site’s footer and contact page with your exact NAP. It’s a signal to Google and a base hit for credibility.

2. Site Structure & Local Content: Your Batting Order

A good batting order isn’t just a list of names, it’s strategic, with each hitter in the right spot to drive runs. Your website needs the same intentional structure. Too many small businesses slap up a one-page site and call it a day. That’s like sending your pitcher to bat cleanup. It’s not a winning strategy.

  • Why It Matters: Google loves content-rich sites that answer searcher intent. If you’re a plumber in three towns, a single-page site page won’t cut it. You need pages for each service (e.g., “Drain Cleaning”) and each location (e.g., “Drain Cleaning in [Town Name]”).
  • How to Fix It: Build out your site with:
    • Service Pages: One for every key offering, packed with details and keywords.
    • Local Landing Pages: A page for each service offered, per town you serve, with unique content (no copy-pasting!). Mention local landmarks or events like “serving [Town] since the [Local Festival] began” to signal relevance.
    • Mobile-Friendly Design: Half your traffic’s on phones. If your site’s a mess on mobile, you’re striking out.

Pro Tip: Add a blog with tips (e.g., “How to Spot a Leaky Pipe Before It Floods Your Basement.” or even better, “Here’s a leaky pipe repair we performed in [town name here].”) It’s fresh content that keeps Google coming back.

3. Backlinks: Your Steady Defense

In small ball, defense wins championships. Stopping runs is as crucial as scoring them. For SEO, backlinks are your defense, proving to Google that your business is legit. But just like a sloppy fielder can cost you a game, bad or irrelevant backlinks can hurt more than help.

  • Why It Matters: Quality backlinks from local directories, industry sites, or partners tell Google you’re a player worth ranking. But don’t fall for the “list you on 500 random sites” scam we warned about last week.
  • How to Fix It: Focus on:
    • Local Citations: Get listed on relevant directories (e.g., Chamber of Commerce, trade groups). Check BrightLocal’s for a legit starting point.
    • Partnerships: Swap links with local businesses or sponsor a community event for a natural boost.
    • Patience: Backlinks take weeks to register (see our timeline breakdown ), so keep swinging—don’t expect an instant home run.

Pro Tip: Monitor your backlinks with a free tool like Google Search Console to spot any sketchy ones sneaking in.

BONUS: 4. AI-Friendly Optimization: The Rookie Phenom

Here’s the curveball: AI is changing the search game. Large Language Models (LLMs) like ChatGPT and Grok aren’t Google and they don’t crawl the web the same way. Optimizing for them isn’t identical to traditional SEO, and the standards are still shaking out. (Think VHS vs. Betamax or HD-DVD vs. Blu-Ray) We don’t know the winner yet, but “AI agents” are already on deck, ready to transform how customers find you.

  • Why It Matters: People are asking ChatGPT “Who’s the best plumber in [Town]?” or querying Grok for local services. If your site isn’t AI-friendly, you’re missing the next wave of traffic and AI agents will only amplify this shift.
  • How to Fix It: Start small:
    • Clear, Conversational Content: Write like you talk because LLMs love natural language. “We fix leaky pipes fast” beats “Plumbing services optimized for expediency.”
    • Structured Data: Add schema markup (e.g., for services, locations) so AI can easily pull your info. Get working on your LLMs.txt file!
    • FAQ Pages: Answer common questions (“How much does a drain cleaning cost?”) It’s gold for AI responses.

Pro Tip: Ask ChatGPT about your business. If it draws a blank or gets it wrong, you’ve got work to do.

Step Up to the Plate

Chasing the next big SEO “home run” might feel good, but it’s the singles and doubles (NAP consistency, a smart site structure, steady backlinks, and a nod to AI) that build a championship season. These aren’t sexy, but they’re proven. And just like in baseball, you don’t need a massive budget to play small ball, you just need to execute.

Ready to stop striking out on search rankings? Let’s talk about a game plan that actually works. Contact us today, and we’ll help you hit the basics out of the park.

ScamWatch: Don’t Fall For The Citation Scam

Last Updated: March 26, 2025

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If you’ve ever gotten a call out of the blue saying something like, “Your directory listings aren’t set up properly to be found by Google!” or “Your listings aren’t working for voice search!”…you’re familiar with this directory listing scam.

But it’s not just phone calls anymore. These days, slick-looking online tools promise to “scan the web” for your business listings. After a few seconds of dramatic loading… BAM! The results are always:

  • You’re not even in 75% of the directories you need
  • The ones you ARE in, are all wrong
  • You’ve failed at life and should rethink every decision you’ve ever made

Sounds urgent, right? Directory citations ARE important for ranking…so you’d better drop everything and sign up for their monthly plan immediately!

Hold up. Let’s talk.

What’s Actually Going On?

Most of these tools and callers are selling directory listing services. That’s not inherently shady, but using fear and misinformation to push their product? That’s where things get messy.

To show you just how bad the problem is, we’ll use a reputable company’s tool. Sorry Moz Local, you’re in the hot seat today.

Don’t get us wrong, Moz is a respected name in the SEO world. We’re not calling them scammers. But when even their citation checker tool is a prime example of why these tools can’t be trusted blindly, you know the rest are garbage too.

We ran Prospect Genius through their citation checker. The results?

Results of Moz Local's listing scan tool for Prospect Genius

  • Claimed we’re missing 89% of our listings. (Not true.)
  • Said 11% were incorrect. (Wrong again.)
  • Stated 0% were accurate. (Laughable.)
  • Claimed we don’t have a Google Business Profile. (We do.)
  • Said we’re missing from Hotfrog and Bing. (We’re on both.)
  • Reported that our Cylex listing was missing a phone number. (It’s not.)
  • Criticized us for not being listed on TomTom, Here, and Uber. (We’re not a physical storefront—so those would be completely irrelevant.)

Google Business Profile for Prospect Genius

Hotfrog Profile for Prospect Genius

Bing Local Profile for Prospect Genius

Cylex Profile for Prospect Genius

Basically, the tool gave us an F… for having everything in order.

So why would a reputable company offer a tool with such wildly inaccurate results?

There’s two reasons:

  1. You’re not likely to buy a directory listing package if your report says you’re already doing great.
  2. Making a tool that will actually go scrape all these different sites and accurately pull in the data, is very close to impossible, for a bunch of technical reasons.

How These Scams Work

There are two main flavors of this scheme:

1. The Phone Call Hustle

You get a call from someone claiming to be an “online directory specialist.” They say your listings are missing, broken, or outdated, and offer to “clean it up” for a fee.

2. The Scare Report Tool

You enter your business name into a website, and it “audits” your citations. Surprise! You’re in critical condition and urgently need their premium package to fix it.

In both cases, the goal is to make you feel like your business is losing out—unless you pay them to save the day.

Here’s the Truth:

You neither need, nor want, to be listed in every single directory. Being listed in the wrong places can actually hurt your SEO. For example, if you’re a local plumber, do you really need to be in a GPS mapping service meant for retail stores? Or on a directory for Canadian chiropractors? (That’s a hard no.) When your business is plastered across irrelevant or low-quality sites, Google will likely see it as spammy, and that’s not how you want them to see you.

What Does Matter?

We’re HUGE advocates for having consistent, accurate business info online. Your NAP (Name, Address, Phone) should match everywhere. It’s a foundational piece of local SEO. In fact, it’s the first part of our “Clean, Plan, Grow” mantra we preach every day.

That’s what makes this scam work is that there’s a grain of truth behind it. But that truth gets twisted into fear-mongering that’s designed to sell you something you probably don’t need.

What Should You Do?

Great question. Here’s how to cut through the noise:

  • Ask for specifics.
    • If someone says your listings are broken, ask: “Which directories do you believe I’m missing from?”
  • Do your own check.
    • Google your business name. Review the top results—do they match your business info? Are they accurate?
  • Use a trusted list.
    • Reference something like BrightLocal’s Top Citation Sites in the USA. These are the directories that actually matter for local SEO.
  • Don’t panic over percentages.
    • If a tool says you’re missing 80% of listings, ask: Which ones? Then assess whether those directories are relevant to your business.
  • Trust your gut.
    • If it smells like a sales pitch… it is. If someone’s telling you your business will fail unless you sign up right now, they’re probably more interested in their profits than your success.

Final Word

Yes, online citations matter. Yes, having clean and consistent listings helps your local SEO. But no, it’s not rocket science, and it definitely shouldn’t come with a panic attack or a surprise invoice. Take a step back. Ask questions. Do a little research before you hand over your hard-earned money. Doing these quick searches to verify what you’re being told will literally take you seconds, but it can save you quite a lot of your hard-earned cash.

How Long SHOULD Things Take? Setting Realistic Timelines

Last Updated: March 17, 2025

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In today’s digital world, everyone expects instant results. But when it comes to SEO, backlinks, and Local Service Ads (LSAs), things don’t work that way. Many business owners assume that once they launch a website or add a backlink, they’ll see immediate results on Google. In reality, even a Google Ads campaign (arguably the quickest thing to turn on and off) won’t be at peak performance for at least a month or two.

Let’s break it down so you can understand why things take time and what to expect when working on your online presence.

The Search Engine Road Atlas

A great way to think about Google is to compare it to an old-school road atlas. Back in the day, if a new road was built, it wouldn’t appear in printed atlases until the next edition was published, maybe a year later. Google works in a similar way.

When you search for something on Google, you’re NOT searching the live internet. You’re searching Google’s database of known webpages. If Google hasn’t discovered your new site or backlink yet, it won’t show up in the search results.

Here’s how the process works:

  1. Google’s bots (also called crawlers or spiders) find your website. This could take days or weeks, depending on how often your site is updated and linked to.
  2. Google processes and categorizes the data. Your website isn’t immediately visible in search results. It goes through indexing, testing, and ranking processes first.
  3. Google updates its search results. Only after this entire process is complete will your site or backlink start appearing in search results.

If everything happens quickly, you might see your site or backlink appear in a week or two. But if you’re on the slower end of the cycle, it could take two to four weeks or more before anything changes in the search results.

Backlink Delays: Double the Wait

Backlinks (links from other websites to yours) are an important part of SEO. But even after you add a backlink, it doesn’t mean Google will recognize it immediately. There are two reasons for this:

  1. The site hosting your backlink needs to approve and publish it. If you add your business to an online directory, for example, you may have to wait for their team to review and accept your listing.
  2. Google then has to find and process the backlink. Just like with a new website, Google’s bots need to crawl and index that backlink before it has any impact on your rankings.

This means you could be waiting weeks or even months before a new backlink actually helps your SEO.

Local Service Ads (LSAs): No, They Won’t Go Live Today

Some marketing agencies promise they can get your Local Service Ads (LSAs) live in just a few hours. This is completely false.

LSAs require:

  • Business verification: You must submit business licenses and insurance documents.
  • Employee background checks: If your employees enter customers’ homes, they must pass background screenings before your ad is approved.

This process takes days or weeks, not hours. If someone tells you otherwise, they’re either misinformed or lying.

Recent Changes to Google Timelines

If you think SEO and online marketing delays are frustrating now, 2025 has made things even worse.

Google Business Profile (GBP) Appeals Are Taking Longer

  • If your GBP gets suspended and you appeal it, expect delays.
  • Many responses from Google seem AI-generated and unhelpful.
  • Even with aggressive follow-ups, some appeals are taking months to resolve.

Google Business Profile Reviews Are Also Delayed

  • If your reviews disappear from your GBP, getting them back is now a long, uphill battle.
  • We’ve seen cases where it took months of back-and-forth with Google just to restore lost reviews.
  • If your GBP is suspended, your reviews may be stuck in limbo for an extended period.

Bottom Line: Be Patient and Plan Ahead

SEO, backlinks, LSAs, and Google Business Profiles all take time. If you expect instant results, you’ll only end up frustrated. The best approach is to:

  • Plan for delays. Expect at least a few weeks for most online changes to take effect.
  • Work with knowledgeable experts. They can help navigate these roadblocks efficiently.
  • Don’t believe “instant” SEO promises. If it sounds too good to be true, it probably is.

While it’s frustrating to wait, understanding these timeline myths can help you set realistic expectations and avoid unnecessary stress.

SEO Myth-Busting: Dominate All The Rankings Through GBP Optimization

Last Updated: March 3, 2025

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Lately, we’ve been hearing a common misconception: if you purchase a Google Business Profile (GBP) optimization service, your listing will skyrocket to the top rankings in cities far and wide, sometimes even hundreds of miles away.

We hate to break it to you, but that’s just not how it works.

Optimizing your GBP is essential, yes. It’s critical to have the right categories, high-quality photos, a well-defined service area, and strategic keyword placement. But no amount of optimization will override Google’s built-in ranking limitations.

What GBP Optimization Can (and Can’t) Do

Think of GBP optimization like fine-tuning an engine. You can get it running at peak performance, but it won’t magically turn a sedan into a race car. There’s a ceiling to what optimization can achieve.

Here’s what proper GBP optimization can do:

  • Improve your visibility in your immediate service area
  • Ensure your business information is complete and accurate
  • Help you rank higher than competitors with weak profiles

But here’s what it won’t do:

  • Make you rank in cities far from your physical location
  • Override Google’s local ranking factors
  • Guarantee you a #1 spot in all searches

In fact, over-optimizing your GBP (stuffing it with keywords or misleading information) can actually get your listing penalized or even suspended. That’s where the real expertise comes in: knowing where the limits are and how to push them effectively.

GBP Optimization Alone Isn’t Enough

Even with the best GBP optimization, your rankings are still influenced by other SEO factors. If your website isn’t optimized, if you lack high-quality backlinks, or if your NAP (Name, Address, Phone number) citations aren’t consistent, you’ll hit a ranking wall.

And if you’re trying to rank in multiple towns outside your immediate area? GBP won’t get you there, but other digital marketing strategies will.

  • Want to rank in other cities? Consider local landing pages and PPC (Google Ads).
  • Want immediate visibility in new areas? You need PPC.
  • Want stronger local rankings? Work on your reviews as well as getting backlinks and citations.

Understanding GBP Limits Using a Submarine

Think of your GBP like a submarine. It can be deep in the ocean (low rankings), or it can float up toward the surface (top rankings). But no matter what you do, it will never float above the water because there’s a natural ceiling to how high it can go.

Once you hit that ceiling, the only way to expand your visibility is to focus on other strategies.

Use the Right Tool for the Job

GBP optimization is important, but it’s just one piece of the puzzle. If your goal is to dominate rankings in multiple towns, you need a mix of GBP Optimization, SEO, and PPC to get there.

So, if someone is telling you that GBP optimization alone will rank you in every nearby city, they’re selling you a myth. The real pros know the limits, and how to work within them to get you the best results.

Need a strategy that actually works? Let’s talk.

ScamWatch: AI-Powered Fake Leads: The Next Big Scam?

Last Updated: March 3, 2025

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We’ve all seen AI technology evolve at an insane pace, sometimes for the better, sometimes… not so much. AI customer service bots, Google’s AI making restaurant reservation calls, and even deepfakes, have become normal. But what’s the next scam we should be watching out for?

Here’s a prediction: AI-generated fake leads.

The Rise of Fake AI Leads

Right now, plenty of lead generation companies sell small businesses “qualified leads.” Some are legit, some… not so much. But what if scammers took this to the next level?

Imagine a HomeAdvisor- or Thumbtack-style business that promises to connect you with paying customers, but those “customers” don’t actually exist. Instead, AI-generated voices call you, ask the right questions, and sound just human enough to make you think it’s a real lead. You talk to the “lead” for a few minutes and it either fizzles out, you’re given a brush off like “I have to talk to my husband about it,” or even worse, you book a completely bogus appointment. You are then charged for this lead, regardless of the outcome.

And here’s the real kicker: Even legitimate lead-gen companies could be tempted to do this. If just 1 in 10 leads were AI-generated fakes, they increase revenue by 10% and it’s almost entirely profit! After all, they don’t get paid when you land a customer, they get paid when you buy a lead. See the problem?

At Prospect Genius, we’ve always avoided business models where our success isn’t directly tied to our clients’ success. We believe in (and harp on) aligned goals. And this is why it’s so important for small businesses to stay ahead of potential scams.

How to Protect Yourself

Since this isn’t a scam that’s happening yet (that we know of), the best thing you can do is prepare. Here’s some suggestions:

1. Track Everything

If you’re buying leads, you need to know which ones are actually turning into paying customers, not just which ones feel productive. A campaign might seem busy, but if it’s not bringing in real revenue, it’s not working.

Here’s how to track your leads effectively:

  • Use a metered phone number like our CallTrax to track and record inbound calls from each campaign.
  • Implement PhoneSwap to automatically swap phone numbers on your website, so you can segment data based on where leads are coming from.
  • Review your call recordings—if something seems off, you’ll have proof.

A major bonus of using CallTrax? Spaminator technology. It blocks known spam numbers, saving you time and keeping bogus calls from clogging up your pipeline.

Why Tracking Matters More Than Ever

Now is the time to establish your baseline numbers, before AI scams start creeping in. If you suddenly notice a 10–20% shift in your metrics, that’s a red flag. Being proactive now will make it easier to spot suspicious activity later.

For lead-gen campaigns, make sure you’re tracking:

  • Average leads received (per day, week, or month)
  • Close rate (percentage of leads that turn into paying jobs)
  • Average revenue per completed job
  • Overall cost per lead
  • Total cost per closed job (this one’s key!)

Most businesses focus too much on cost per lead, but what really matters is cost per completed job. It’s not just the price of the lead, it’s the total amount spent on all leads, plus the cost to fulfill the jobs you booked, divided by the number of closed jobs.

For example:
A $20 lead might actually cost $100 per completed job once you factor in the big picture. That changes the way you evaluate lead-gen campaigns, and it’s exactly why tracking every step of the process is so important.

2. Trust Your Gut

AI voices are getting better, but they’re still not perfect. If something feels “off” about a call—maybe they respond too quickly, avoid answering direct questions, or use strange phrasing, take a closer look.

If a company can’t provide real proof that their leads are legitimate, walk away.

The Bottom Line

AI is changing the game for businesses, but it’s also creating new ways for scammers to take advantage of hard-working people. Fake AI leads might not be everywhere yet, but it’s only a matter of time.

Stay smart, stay skeptical, and most importantly—stay in control of your marketing.

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