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You are here: Home / Blog

Dial 1 for Business Success

Last Updated: February 15, 2024

Are you using your phone as effectively as possible to help your business get ahead? Here are a few ideas to harness the latest cell phone technology for your business.

Sprint and Google Voice: Expanded Technology for Your Phone

Here at PG, several of our staffers use Sprint cell phones, and as a result, we noticed an interesting announcement. Sprint recently publicized a new partnership with Google that will give all Sprint customers access to Google Voice on their phones. That means you’ll have fully integrated access to Google Voice’s free services right on your cell.
You can find out more about all of the different features Google Voice provides here, but one of the most versatile for small business owners is this: you can assign several phones to the same number and have them all ring when someone calls you. That means one phone number can ring to your office phone, your cell phone, your assistant’s desk… all at the same time. And whoever picks up the phone first, wins. Just think of all the possibilities this feature could offer in terms of staying connected with current and prospective customers. Google Voice also offers visual voice mail and a whole bunch of other features that can boost your ability to manage inbound calls.

Voice Mail of Doom

Tons of small business owners still let callers get their voice mail on a regular basis. Some of you may even send incoming calls straight to your voice mail inbox. But these behaviors can be a death sentence for your business! That’s because we’ve seen that the vast majority of customers won’t leave a message if they get your voice mail. Instead, they’ll just hang up and move on down their list—straight to one of your direct competitors. If you let your clients get your voice mail all the time, this is something you need to seriously consider changing.
Here are a few options for how you can shift away from relying on voice mail to make sure you’re not losing business by not answering the phone. Why not try:

  • An Answering Service
  • Google Voice (see above)
  • A Receptionist

Regardless of which option you choose, the important thing is to ensure you’re handling incoming calls as quickly as you can so you can avoid losing calls to the competition. Remember, very few customers will leave a message and those that do, probably also call someone else as well.

Turn Your Cell Phone into a Credit Card Processing Machine

If you’re tired of using those annoying carbon copy credit card slips or just plain not being able to accept credit cards when you’re away from the office, you may already have the answer to your problem right in your pocket…
Did you realize that there are applications available that allow your smart phone to process customer credit cards? No more purchasing a pricey point-of-sale machine or renting an expensive credit card processing terminal: all credit card processing can now be done using the technology you already have. All you need to do is download the application and you’ll have access to credit card processing at a very, very competitive rate.
For iPhones and iPads, the application you need is called Square. For Android or “Droid” phones, an application called Payment Max is available. If you have another type of smart phone, you can simply google “your phone name,” e.g. Blackberry, and “credit card processing” or “credit card reader.” These searches should pull up all of the available options for processing credit cards right from your phone.
From making and taking calls to processing credit cards, your cell phone is one of the most vital tools for the success of your business. Make sure you’re getting the most out of your phone with some of these easy ideas and tips.

Prospect Genius Announces New Company Slogan Focused on Integrity in Online Advertising

Last Updated: April 12, 2011

Prospect Genius, a search engine optimization company based in New York’s Capital Region, announces their new company slogan: “Bringing integrity to online advertising.”
This new slogan reflects Prospect Genius’s focus on customer service and professional practices when it comes to SEO. Many web marketing companies advertise unachievable results or violate search engine rules to get fast rankings, knowing all the while that these behaviors will eventually lead to penalties and a steep falloff for their customers. Prospect Genius takes a different approach: honesty, integrity, and truth in advertising. By adhering to search engine guidelines and focusing only on what’s best for the long-term health of their client’s web presence, the PG team is able to create leading search engine rankings and long-lasting results for their customers.
Prospect Genius Co-Founder and President Alex Pelli comments, “We’re not a large corporate entity but rather a small company built on traditional American values. Our goal is to be the exact opposite of the underhanded guys that promise you the world and then never deliver anything except sky-high bills. We are truthful in all of our business dealings and put our clients’ success first.”
Rather than breaking search engine regulations for short-term gain and long-term loss, Prospect Genius is upfront with their customers about how search engine optimization really works. Providing a program that enables growing lead returns over time, these online advertisers are able to amplify return on investment for their clients rather than undermine it. Using the small-town approach to service, Prospect Genius helps bring local companies up to speed with twenty-first century advertising without sacrificing old-fashioned customer care.
Prospect Genius’s slogan, “Bringing integrity to online advertising,” serves to emphasize this distinguishing characteristic and highlights to prospective clients that PG will go to bat for their companies’ success.
As Pelli states, “Our new slogan puts it out there from the start: We care about long-term relationships with our customers, and we don’t take shortcuts that backfire in the long run. Our company was founded on integrity, and our entire team works to bring professionalism and truthfulness into the world of SEO, where those qualities are often sorely lacking.”
Prospect Genius is an online marketing company dedicated to using fair practices and effective SEO to promote local businesses online.

April Madness: Save with PG Customer Referrals This Month!

Last Updated: April 5, 2011

March Madness may mean some great basketball, but here at Prospect Genius, we have April Madness for new referrals.
Starting April 1 and lasting until April 30, we’re offering an additional $40 off your May bill for every new referral. That means for each new referral you send to PG that signs up during April, you’ll receive a $40 discount on top of our regular $10 discount for a total savings of $50. Just think, if you refer four friends to Prospect Genius, and they all sign up before the end of the month, you can receive $200 off in May!*
And once May is over, you’ll still continue to receive the regular $10 off per month for each referral while you both remain PG customers in good standing. So those four referrals could ultimately save you $200 in May and then $40 a month (paid quarterly) until the end of the year. That’s a huge savings to you, and all you have to do is make a referral or two.
If you have friends, neighbors, or associates you think might be able to benefit from Prospect Genius’s lead generation program, send them our way! They can contact your account manager or customer service representative to sign up. And make sure they mention your name so you don’t lose out on the April Madness referral discounts!
* Minimum invoice amount for any month is $9.

Thank You For Reading!

Last Updated: April 1, 2011

Dear Readers,
I want to take a moment to sincerely thank you for following the Prospect Genius blog.  I hope that you have been able to find useful information here that has impacted your business in a positive way. Our goal is to use this medium to address the many concerns and questions we hear every day from other business owners like you.
As a small business owner myself, I can appreciate the difficulties that many of you have in juggling the never-ending list of to-do items involved in keeping up on industry trends and staying ahead of the competition. Hopefully, the content you find on our blog makes your task list just a bit shorter and frees up just a little time for your family, or even helps you put an extra buck in your pocket.
If there are topics you’d like us to cover on the PG blog, please feel free to contact us to let us know. With your input, I’m sure we can continue to improve our blog posts to provide local companies like yours with relevant information. Thank you again for clearing out a little time for us, and I look forward to providing this service for you into the future.
Sincerely,
Alex Pelli
President
Prospect Genius

SEO, Google, and Your Business

Last Updated: February 15, 2024

Changes at Google

As you’ve probably heard, Google made some algorithm changes at the end of February. Called the “Farmer” update in the media, these changes are designed to help Google produce higher quality results for their customers.
In short, the Farmer update targeted “content farms” to make it harder for these sites to rank highly in search results. Content farms typically feature low-quality content, so having these sites highly ranked can degrade the overall quality of the search results returned by Google. For example, a directory site that’s looking to increase online traction might solicit, or “farm,” content from external sources that, ultimately, may not have much value to a human audience. This creates the potential for businesses’ old contact information and locations to remain in circulation, decreasing the content quality on the Internet. Logically, this is an issue that Google is inclined to work against.
In implementing the Farmer update, Google’s goal is to improve the results quality to increase searcher satisfaction and decrease frustration. Before the update, consumers were frustrated by the poor information they were receiving while business owners were also frustrated by their inability to eliminate that old address or phone number, no matter how much new information they tried to circulate.

Why This Matters for Business Owners

Perhaps you’re wondering why the Google algorithm change matters for your business. Well, just consider: if your company was gaining good traction from websites like MerchantCircle.com, HubPages.com, or Business.com—it won’t be anymore. These sites are all reported to have been hit hard by the Farmer update, so your business can no longer count on them to provide the same results as in the past!
This algorithm change highlights more than ever why every business, large or small, needs to stay on top of Google changes. As the major search engines tweak how they rank results, it can dramatically affect where your company shows up on search engine results pages (SERPs) and directly affect how much online business you can generate.
If you were using sites affected by the Farmer update, now’s the time to seek out new ways and new directories to capitalize on to maintain your company’s online presence. Not sure if sites you relied on have been hit? Check out this site for an analysis of which directories and sites were affected most. Or, if algorithm changes and the changing world of web marketing are too daunting, let our SEO professionals help. Feel free to call Prospect Genius with any questions you have about the Farmer update and what we can do to maintain your web presence and popularity.

Not Even the Big Guys Are Immune

When it comes to Google and effective online marketing, there’s more to be aware of than just the latest algorithm changes. You’ll want to remember that all businesses are required to follow Google’s guidelines—or else!
The Google team is getting better and better at cracking down on “black-hat” SEO: what it considers underhanded tactics or bad behavior. And when they find a company that’s breaking their rules, no one is immune. From multimillion dollar companies (who spend substantial sums on pay-per-click advertising with Google) to small mom-and-pop operations, Google punishes black-hat violators just the same.
The New York Times recently reported that JCPenney got caught red-handed using black-hat tactics. Google discovered JCPenney trying to trick them by adding links on various sites across the web. These links pointed back to JCPenney’s website, and while some of the pages they linked off of nominally related to Penney’s products, most had no correlation whatsoever. For example, “black dresses” and a link to JCPenney were tacked onto the bottom of a site called nuclear.engineeringaddict.com. Other links included “evening dresses” on a site called www.casino-focus.com , “cocktail dresses” on www.bulgariapropertyportal.com, and ”casual dresses” on www.elistofbanks.com.
This may have seemed smart, at least at first, since JCPenney outranked Samsonite’s site itself for searches like “Samsonite carry-on luggage.” But the black-hat strategies ultimately backfired, as they virtually always do. When Google uncovered the violation of their guidelines, JCPenney lost any traction they had gained and more. Matt Cutts, the head of the Google spam department, commented that “strong corrective action” was being taken against the retail giant.
This type of corrective action ranges from a -10 penalty (causing a webpage to move back 10 spots in search engine results rankings) to a -40, -70, or -100 penalty. Penalties can even include being blacklisted from Google completely. Google draws a very clear line between black- and white-hat tactics, and outlines them in detail for everyone to see here. Whether or not the JCPenney hierarchy intentionally used black hat SEO, or they were led astray by unscrupulous web marketers, this latest move was deliberate on someone’s part, and it was a pretty bad move overall.

Play by Google’s Rules

The simple truth is that following the rules pays off when it comes to trying to promote your website—and your business—on the web. It can feel overwhelming to stay on top of the rules when algorithm updates and changes like the “Farmer” update roll out, but it’s critical to ensure your online advertising and promotional campaigns abide by Google’s requirements or you may find yourself facing nasty penalties just like JCPenney.
However, you don’t have to go it alone. White-hat SEO pros like Prospect Genius scrupulously follow Google’s guidelines, and you can count on our professionals to never cross the line into black-hat tricks. Our expert Internet marketers work to leverage your site to get you the maximum online exposure without violating any of Google’s rules. That’s the clear-cut answer for long-term success online.
For more information on how our SEO program works within Google’s guidelines or to sign up for our lead generation campaign, feel free to give us a call at 1-800-689-1273 or visit our website.

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