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You are here: Home / Blog

This Is the Most Convenient Way to Track Your Marketing Progress

Last Updated: February 15, 2024

Picture this: It’s Sunday afternoon, and you’re taking some time to mentally prepare for the workweek ahead. This gets you thinking about your online marketing campaign. How many jobs are you booking as a result of your campaign? Are you getting a good return on your investment?
Unfortunately, since it’s the weekend, the online marketing company you work with probably isn’t open—which means you won’t be able to call your campaign coordinator and ask about your campaign’s performance until some time tomorrow. However, you’re busy with appointments all week, so it’ll be difficult for you to find the time to call them.
How frustrating! All you want is to check up on your campaign and see how it’s performing. Just some statistics about calls, emails, and website traffic would suffice.
Well, did you know you can find all this information—and more—in the Prospect Genius Client Portal?

PG’s Client Portal Tells You Everything You Need to Know

Accessible through our website, the Client Portal provides you with several reports about your campaign so you can keep tabs on your performance trends. You can check out weekly and monthly statistics about incoming leads, and then compare those with your revenue from booked jobs to see how your ROI is looking. Plus, checking your reports often will help you detect dips in performance and enable us to get ahead of any issues that might crop up.
So, if you want to save yourself the hassle of playing “phone tag,” you have the freedom to check on your campaign whenever you like. All you have to do is log in to the Client Portal!

Client Portal Main Menu

Below, we’ve outlined some of the most popular and helpful features, based on what our clients ask us about the most. They are: the call log, email log, website visitor summary, and PPC manager.

Call Log:

Here is where you can see all the incoming calls you’ve received via your campaign’s LeadTrax number. On your call log, you can:

  • View caller ID details so you don’t have to rely on a receptionist’s messages and so you can return calls at your own convenience.
  • View the exact date and time of each call.
  • Listen to the entirety of each call, no matter if the caller only left a voicemail or if they had a full conversation with a member of your team.
  • Download calls so you can revisit them any time you want. This is especially handy for training employees on customer service or examining disputes with customers.
  • “Rate” each call—in other words, categorize each call for your own records. There are many possible categories you can choose, including “Existing Customer,” “Opportunity,” “Scheduled Appointment,” “Booked Job,” and so on. This way, when you look back at your call log, you can instantly see the value of each call.
Client Portal Call Log

Email Log:

All of the emails in this log come straight from the contact form on your CoreSite. On your email log, you can:

  • View sender ID details so you can follow up with a phone call or email.
  • View the exact date and time of each email.
  • Read all of your messages on the same page. No extra clicking required!
  • “Rate” each message just as you would on your call log (see above).
Client Portal Email Log

Website Visitors:

When it comes to your monthly website visitors, you should pay less attention to the numbers themselves and more attention to the overall trend. Are your numbers remaining steady? Good. Are they gradually increasing? Even better. And if you notice a sudden drop in traffic, you can get in touch with your campaign coordinator right away and get to the bottom of it. 
There are two reports you can look at to view your website traffic data:

  • Traffic Summary—See how your number of total website visitors is trending over time.
  • Monthly Unique Visitors—You may find this report even more useful, as it doesn’t contain any repeat visitors.
Client Portal - Monthly Unique Visitors

Please keep in mind: When looking at any monthly reports, you’ll be looking at incomplete data for the current month. For example, say you’re viewing your reports on May 11. Any data you see for May 2018 will be incomplete, as the month is only a third of the way through. So, bear this in mind and don’t be deceived by an unusually low number if it’s still early in the current month!

PPC Manager:

If you have PPC or Facebook Ads, you can view all the pertinent data right here in the Client Portal, too. For example, you can see your:

  • Monthly budget
  • Ad group(s) status
  • Daily and monthly spend data (per ad group)
  • Average ad position (per ad group)
Client Portal - PPC Manager

These numbers will keep you current with your paid advertising campaigns. Business owners typically like to see where their ad dollars are going and how effective their ads are in general. These reports will give you that peace of mind and help you see whether you’re getting a good return on your paid ads.

Log in to the Client Portal Today!

The Client Portal is available to you at all times of the day and night. Simply go to the Prospect Genius website and click “Log In” at the top of the page.
If you’re a current client, you should already have a username set up. However, if you’re having any trouble logging in, please don’t hesitate to give us a call for help.
Check out your campaign details in the Client Portal today and let us know what you think!

Why Googling Yourself Won’t Tell You What You Need to Know

Last Updated: February 15, 2024

Finding out how you rank on Google should be pretty simple, right? It feels like a quick search for your business name is all you’d need to do. Unfortunately, Google makes this way more complicated than it has to be.
Although it’s perfectly logical for you to assume you can check your ranking just by googling yourself, that’s not the reality.

Keep reading to find out how googling your own company name doesn’t actually give you a clear picture of your site’s performance. We’ll also give you some tips on what you should look at, instead. So read on!

Google Personalizes Your Search Results

Why? Well, it all boils down to Google’s search algorithm.

You’ve probably heard about this elusive “algorithm” many times before—maybe even right here on this blog. The algorithm is a tool Google uses to provide each individual user with a personalized experience. In other words, it’s designed to provide you with the search results it believes you want to see. Often, this means you and your friends, relatives, and coworkers could all get different results for the same search terms.

How does Google customize your search experience? It does so by factoring in things like:

  • Your browser’s search history
  • Your search terms
  • Your browser’s IP address (i.e. your physical location)
  • Whether you’re logged into your Google account (thus sharing even more personal data)

So, right off the bat, you can see how a quick Google search won’t give you a clear, objective picture of what your ranking looks like.

But that’s not the only bad thing about googling yourself…

Clicks Skew Results

The practice of frequently googling your company name can actually become harmful to your business over time.

This is because Google also keeps track of what you click. (The purpose of this is so Google can learn your habits and deliver results it thinks you want to see.) So, if you continually search for your company name and don’t click on the results, Google will assume you don’t like those results, and it will eventually stop showing them to you.

The reverse is true, also: If you search for your company name and always click on your website in the results, you’re bound to see it appear in a higher position every time.

In other words, whether you click or don’t click, you’re driving your company’s placement up or down in your own individualized search results. This gives you a skewed perception of how your site is actually performing for other people.

Does Ranking Even Matter, Anyway?

It may seem like you’re stuck in a losing battle, but here’s the good news: Your website’s ranking doesn’t even matter!

[record scratch]

You read that correctly. Although it may seem reasonable to expect your ranking to be a solid indicator of how well your website is doing, there are many other data points that can tell you this with greater accuracy.

After all, your placement in search results is only relevant to a very narrow, specific set of conditions, as we outlined above. So, instead, you should be focusing on other metrics like:

  • Your overall website traffic
  • Website traffic trends (i.e. whether your visitor numbers are going up or down)
  • Sales funnels (i.e. the series of steps leading a potential customer to your site and then to take further action, like filling out a contact form or calling you directly)
  • Conversion rates (i.e. how many sales you’re making as compared to how many people are visiting your site)

Check out Google Analytics for all this info. It’s a free tool, so don’t hesitate!

Focus on Your Site Visitors

In simpler terms, you should be focusing on your website visitors, instead: Look at how they’re getting to your site and where they’re coming from. (After all, they could be coming from word of mouth, social media, local business directories, etc.)

Then, look at whether you’re doing a good job of turning those visitors into paying customers. These are the factors that actually have an impact on your bottom line.

Ranking is more or less irrelevant.

One Major Reason Your Paid Ads Aren’t Getting You Results

Last Updated: April 26, 2019

Are you DIY-ing your company’s paid ads and getting frustrated by your lack of results? You probably started a campaign on Facebook or Google expecting to drive tons of visitors to your website—or, better yet, to generate a slew of new customers.

However, for some reason, you’re just not getting the results you were hoping for. Worst of all, the cost of your ads keeps going up! You feel like you’re dumping your business’s hard-earned cash down the drain.

Why is this happening?

To answer that, let’s first take a step back and examine why you’re using paid ads in the first place…

Paid Ads: Not as Easy as They Look

Honestly, starting your online marketing from scratch can feel like such a grind. If you take the organic SEO approach, it takes several months to get off the ground, and there are countless moving parts involved. As a result, a huge number of business owners throw up their hands and take the path of least resistance: paid ads.

Why paid ads? Because they promise a high ROI and instant, measurable results that make your upfront investment seem worthwhile. Moreover, you don’t have to know much about SEO to create an attractive, attention-grabbing ad. All you have to do is upload a high-quality image, come up with a snappy caption, and publish it to the audience of your choosing.

Doesn’t that sound MUCH easier than studying SEO best practices, executing a multipronged promotional strategy from the ground up, and waiting 3+ months for results?

In other words, it’s easy to see how the idea of using ads on Facebook, Google, Yelp, and other platforms to drive people to your website is immensely more appealing to most business owners.

But… People Don’t Know Who You Are Yet

Unfortunately, the allure of fast results and ease of use leads a lot of business owners to jump headfirst into paid ads before they’re ready. As a result, they pour a lot of money into ads that just aren’t generating the website traffic or leads they were hoping for.

This brings us to one major reason your ads aren’t performing:

The people who see your ads don’t know who you are!

Your ad’s audience has no prior experience or knowledge of your business. Therefore, they aren’t motivated to click, like, or share your posts and ads.

Most often, we see this happen when you approach online marketing by starting with paid ads first. As we explained above, this is an understandable move: Jumping into paid ads from the get-go is far more appealing than plugging away at organic SEO for months and months.

However, if you attempt a paid ad campaign without any prior exposure or visibility to your target audience, you’re setting yourself up for disappointment. Because people aren’t aware of your company, your products, or your services, they’re likely to ignore your ad and keep scrolling.

Now that we’ve shed some light on what causes your ads to get a low number of interactions, let’s look at why this leads to higher costs…

Less Engagement = Higher Costs

The relationship between a campaign’s engagement levels and costs can turn into a vicious cycle.

If this is your first time running a campaign on whatever platform you’re using, then you’ll already start out with a high cost-per-click (CPC). This is because the platform (Facebook, Google, Instagram, etc.) has no prior data on your company. Without confidence that your company will receive lots of engagement, they’re going to give you a higher CPC at first. Eventually, as your campaign goes on and your engagement rate improves, the platform will decrease your costs.

However, if you don’t get good engagement (primarily measured by click-through rates and conversion rates), then your costs will remain high. In some cases, if your engagement is low enough, your costs may even increase. As you can guess, this is how you can get yourself into trouble.

Make Yourself Known First

What does all of this tell you? It tells you that you need to establish familiarity with your audience before you attempt a paid advertising campaign. We know this isn’t what you want to hear—after all, you skipped ahead to paid ads for a reason! However, if you want to actually get a good ROI from your ads, then you need to get your business name out there first.

Here are some ways you can do that:

  • Invest in SEO so your business is more visible online in general.
    • This way, when someone who’s unfamiliar with your company sees your ad, they can do a quick search for your company name and immediately find you on multiple, high-quality listings. This builds your credibility and gives you an air of legitimacy (as opposed to if they googled your company name and found nothing).
  • Build your company’s brand. Read this blog post on branding to see how!
  • Participate in real-life promotions like local fairs, trade shows, partnerships, and sponsorships.
  • Put your business name and logo on your vehicles to increase visibility while you’re driving around town.
  • Ask your existing customers to spread the word.

Of course, we’d be remiss if we didn’t mention the other factors that can affect your ad campaign’s engagement, as well. For example, things like ad formatting, call-to-action strength, and image quality are certainly important to consider when creating an ad campaign. However, these considerations are secondary. Unless you’re placing your ad in front of people who recognize your brand in the first place, these extra factors won’t make a difference.

So, bottom line? Make sure your company has some brand recognition before you waste your money on paid ads!

As always, don’t hesitate to reach out to our specialists if you have any questions. Good luck!

Why You Aren't Ranking in Search Results for That *One* Service

Last Updated: February 15, 2024

You feel like you have a kick-ass website with tons of great content. You’ve been promoting your business on local directories, too. You’re getting plenty of calls and leads for some of your services, yet there’s a noticeable lack of leads for one service in particular. For example, you own a landscaping company and you’re getting lots of calls for lawn mowing but no calls for tree removal–even though you’d much prefer to book tree removal jobs.
Needless to say, this is most likely caused by the fact that you’re not ranking in search results for tree removal. But why aren’t you ranking for that service? And, more importantly, how can you fix it?
There are two possible explanations for why you aren’t ranking for a given service:

  • You don’t have a dedicated page on your website for this particular service; or
  • You aren’t using the right keywords

Keep reading to hear more about these ranking issues and how to fix them!

Do You Have a Webpage Specifically for This Service?

The most common reason you aren’t appearing in search results for “X” service is simple: You don’t have a page for it on your website.
Google will only rank you for services you explicitly advertise or offer—meaning, it will only rank you for services you have dedicated content for. This is simply because Google isn’t a fortuneteller. It won’t know you offer a specific service unless you emphasize it on your site. Therefore, the ideal solution is to go through your website and make sure there’s a page for every service you offer.

Google Can’t Predict Which Services You Offer

Sometimes we think Google is smarter than it really is. Sure, when it comes to keywords, Google is good at detecting natural language and synonyms–but only when there are slight variations between words and phrases. That’s why each page can–and should–have a variety of closely related keywords.
For example, let’s say your landscaping company offers tree removal services. Google won’t automatically place you in results for tree removal searches unless you have a specific page titled, “Tree Removal.” Why? Because, linguistically, “tree removal” is different enough from “landscaping” or “lawn care” that Google won’t automatically put them together. So, if you want to get leads and book jobs for tree removal services, then you need to make sure there is content on your website dedicated to talking about this service. This is the only way your business will rank on Google for tree removal.
Appliance repair services are another great example of Google’s limitations. You can’t assume Google will rank you in searches for “refrigerator repair,” “dryer repair,” or “dishwasher repair” just because your website mentions “appliance repair” a bunch. Rather, you must write content aimed at each service specifically, including keywords closely related to these specific units.
How to fix it:
So, what’s the takeaway here? Go through your website and make sure you have a separate page for every single service you want calls for. (Or, at the very least, make sure you have a substantial amount of content dedicated to each service so Google can detect those keywords.)

Are You Using the Most Appropriate Keywords?

The other issue we see often is that you’re not using the most fitting or popular keywords for your services. This happens most commonly when there’s a certain regional slang or phrase at play.
Here’s a prime, real-life example we saw with one of our clients recently:
We were working with a towing company and testing out different keywords for their services. We were having difficulty getting this company to rank for “tow truck” in their geographic area, so our client asked us to include “wrecker” as a keyword for that service. They were right!
As it turns out, “wrecker” is a popular term for a tow truck in this client’s locale. Although Google’s natural language index didn’t consider it a synonym for “tow truck,” enough people were searching for the word “wrecker” in the context of tow trucks that this keyword wound up driving a lot of traffic for our client’s service.
How to fix it: 
The takeaway here is to think about the words and phrases your local customers use most often. At the end of the day, you know your customers best! Then, make sure these overlooked keywords are included in your copy so you can capture as many keyword variations as possible.
Of course, Prospect Genius is always here to help, too! We can give you a free consultation over the phone and look into what services you rank for as compared to what services you want to rank for. Give us a call or fill out the form below!

How to Stop Amazon Echo From Leaving Your Business in the Dust

Last Updated: February 15, 2024

Did you get an Amazon Echo or Google Home as a gift during the holidays? Statistically speaking, you or someone you know probably has one of these smart speakers.
A January 2018 report from NPR and Edison Research shows 39 million Americans now own smart speaker devices like Amazon Echo and Google Home. This equates to about 1 in 6 Americans and is a 128% increase from January 2017. Furthermore, according to sales numbers, there are actually about 45 million smart speakers installed in the U.S.—which make sense, considering 20% of Echo users and 13% of Google Home users own multiple devices.

Why You Need to Care About Smart Speakers

Why should you care about these sales numbers? It’s simple: These numbers prove that a major, undeniable change is underway. This change will certainly impact your business, whether you’re ready for it or not.
You probably haven’t given much thought, if any, to the idea that Amazon Echo and Google Home could affect your business in any way. At first glance, it seems absurd.
However, as smart speakers and voice assistance continue to gain prominence, they’re going to have a tremendous influence on how people engage with technology, the internet, and search engines.
These are things you absolutely must care about and pay attention to if you have any hope of thriving in 2018 and beyond. Keep reading to find out why!

The Connection Between Smart Speakers and Voice Search

First, let’s take a look at how smart speakers and voice search relate to the larger online world.
As more and more people use their smart speakers to get basic information (“Hey, Alexa. What’s the weather forecast for today?”), the act of voice search is becoming more familiar, even habitual, for many users.
This has major implications for how we’ll interact with our technology in the very near future. In fact, as TechCrunch notes, our comfort with smart speakers is already starting to affect how we use other devices, too:

The adoption of the device for in-home voice assistance had a trickle-down effect as well, as 44 percent found they started using the voice assistance on their phone more since getting a smart speaker.

In other words, due to the popularity of smart speakers, voice assistance and voice search on smartphones are seeing an increase in usage, as well.
And, as we’ve covered in previous blog posts, the rise in voice searches has led to significant changes in search engine algorithms.

READ: “Do You Know What Siri and Voice Searches Mean for Your Website?”

How Voice Search Directly Affects Your Business

So, to recap: Smart speakers like Amazon Echo clearly contribute to the growth of voice search. In turn, the growth of voice search leads to changes in how search engines work… But how does any of this relate to your business?
It boils down to the impact voice search has had on search engines. People use their normal speech patterns when they ask questions to their smart speakers and phones. Of course, their natural speech is much different from robotically typed search terms. Therefore, Google and other search engines have adjusted their algorithms to better detect natural language. This way, they can deliver more relevant and accurate results to voice search users.

READ: “How Voice Search Is Changing the Way You Need to Write”

As a result, all website content must follow suit. Your site must be optimized for voice search by containing more natural language (while still hitting important keywords, of course). If your website doesn’t satisfy this need for natural language, then Google will be less likely to pick it up during routine searches. It’s as simple as that.

Get Ahead of This Sweeping Change Now!

Smart speakers are only the latest advancement in the larger trend of voice search and voice assistance. If you don’t embrace the impending voice search revolution and adapt accordingly, you’ll be left behind in the dust.
Don’t let your website become an artifact of the past. Update and improve your content now before it’s too late!

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